for better mental health

Contacting us: Frequently Asked Questions

On this page you can find answers to frequently asked questions on the following topics:

If your question isn’t listed here, you can also contact us.

Mental health support

If you need urgent support, the Samaritans are open 24 hours a day 7 days a week. They are a confidential listening service that will be more than happy to be there for you. You can call them for free on 116 123 and it will not show on your bill.

Or, if you’re in crisis right now and need support, please request an ambulance by calling the emergency services on 999.

If you need non-urgent information about mental health support and services that may be available to you, please call our Infoline on 0300 123 3393 or email [email protected].

If you feel more comfortable texting, you can now do so. Send your texts through to 86463.

We have a Legal Line that is available to provide you with legal information and general advice on mental health related law.

Each confidential line is set up to provide easy to understand information over the phone and via email. Both our friendly teams are available 9am to 6pm, Monday to Friday, providing information on available help and support in your own area. 

We also provide lots of useful mental health information.

Unfortunately we do not currently work in Scotland or Northern Ireland. If you’re from either of these areas and are looking for mental health information, advice or support, you may find the following organisations helpful:

Giving feedback

We’re really sorry you wish to make a complaint. We hope to fix this asap and come up with solutions to make sure this doesn’t happen again. You can find our complaints policy here.

  • To make a complaint about Mind, please email [email protected] or call our Supporter Relations team 0208 215 2243.
  • To make your complaint about a Mind shop, please email [email protected] or call our Supporter Relations team 0208 215 2243.
  • To make your complaint about a Local Mind, you must contact them directly. Mind recognises that it may sometimes be difficult to distinguish between Mind and Local Minds. Local Minds are each independent registered charities that are affiliated with us through a membership agreement, but have the responsibility for their own governance, management and day-to-day operations, so are therefore better placed to respond to complaints and take any necessary action as a result so please do get in touch with them. You can find their details on our Local Minds pages.

We love to hear the good stuff or any other feeback you may want to give! Please email us at [email protected] with your feedback and we will get back to you about it as soon as we can!

Donating to Mind 

From a one-off donation, to a gift in your will, there are so many different ways you can make a difference! We want to make supporting Mind as easy as possible so there are a number of different ways you can donate:

  • Online
  • Over the phone: Please call the Supporter Relations team on 020 8215 2243 (9-5pm, Monday to Friday) who will be able to take a card payment over the phone. (Please note we do not accept AMEX).
  • Cheque: Please make your cheque payable to ‘Mind’ and include a note to give us a bit more information about your kind donation. You can post your cheque to:

Supporter Relations Team
Mind Granta House
15 – 19 Broadway
London E15 4BQ

Find out more about all the different ways you can donate or fundraise.

If you want to pay via BACS or you have a query about donating, please speak to our Supporter Relations team at [email protected] or on 020 8215 2243 and they will be able to provide you with the necessary details.

There are lots of different ways that you can support us and we couldn't continue our work without your kind help.

For information on our Mind membership, volunteering, shopping at Mind and campaigning, visit our Get involved page.

For payroll giving, donating shares and insurance and products visit our other ways to give page.

If you would like to help raise awareness by sharing your story or writing a blog, we would love to hear it! Find out how you can share your story.

We understand that circumstances can change very quickly and so cancelling or amending your direct debit can be done very easily! Please speak to our Supporter Relations team at [email protected] or on 020 8215 2243 and they will be able to help you do so.

Communication preferences and data

Thank you for updating us, it’s really helpful and allows us to move forward in the most effective way! Please contact the Supporter Relations team on [email protected] or call us on 0208 215 2243.

Confidentiality is a priority. We are committed to treating you with respect and openness, so please have a read through our promise to you here.

We also want everyone who supports us, or who comes to us for support, to feel confident and comfortable with how any personal information you share with us will be looked after or used. Our Privacy Policy sets out how we collect, use and store your personal information (this means any information that identifies or could identify you).

If you have any concerns or questions about what you have read, please contact us at [email protected] or call us on 0208 215 2243.

Local Minds and Mind shops

Local Minds are independent charities that are affiliated to National Mind through a membership agreement, but have responsibility for their own governance, management and for their own funding. They understand the needs of their community and they tailor their services to match. Services include talking therapies, peer support, advocacy, crisis care, employment and housing support.

If you would like to support your Local Mind, please use our interactive map to find out where they are and their contact details. Once you have found them, please speak to them directly about your kind support.

If you would like more information about how Mind and local Minds work together, please visit our local Minds page.

You can find our shops in more than 150 communities around England and Wales, selling high quality items mostly donated by you. You can find your local Mind shop here.

Fundraising

Your amazing support allows us to carry out our work and without you, it wouldn’t be possible. We are very transparent with our supporters and so you can easily find out exactly what we do and how we spend our money.

Because of this support, we were able to reach out to more people than ever in the last year to help achieve our vision of not giving up until everyone experiencing a mental health problem gets both the support and respect they deserve. You can see our impact here.

We aim to always be open and clear about how we raise and spend our money. Please email us at [email protected] if you have any questions or concerns and we will answer them.

We couldn't continue our work without your help so it’s important we are there to assist your fundraising! There are lots of different ways you can support us through fundraising activities.

From marathons to music events, you can find inspiration on the fundraising area of our site. You can register your event by selecting an activity.

For full information on all the different ways you can donate or fundraise, please visit the donation area of our website.

Along with the events listed on our website, we will also support you with a whole host of other events taking place in the UK and overseas. Or you can do your own thing.

We would love to hear about your event! To register with us there’s just a simple form to fill in. After you’ve registered we’ll send you a Welcome Pack in the post that will be with you in about 10 working days. This will contain lots of information about raising money for Mind, tips/advice and how to get your hands on some materials! You can also order your free Mind cotton t-shirt or vest via the form or over the phone with our Supporter Relations team on 0208 215 2243.

We understand that fundraising is a lot of responsibility and can be a huge task so naturally, you may have lots of questions! That is why we have a dedicated fundraisers FAQ page which has lots of useful information that you can access at any time.

There are a number of different ways you can do this as seen below. Please make sure you quote your supporter number so that we are able to safely track and link the donation to you or tell us about your event when making your donation.

 

  • Online
  • Over the phone: Please call the Supporter Relations team on 020 8215 2243 (9-5pm, Monday to Friday) who will be able to take a card payment over the phone. (Please note we do not accept AMEX).
  • Cheque: Please make your cheque payable to ‘Mind’ and include your supporter ID so that we can track the kind donation. You can post your cheque to:

Supporter Relations Team
Mind
Granta House
15 – 19 Broadway
London
E15 4BQ

You can get a free t-shirt or running vest when you register your event with us.

We also have a standard materials pack which contains some goodies to help you in your fundraising efforts which we can send you. These packs contain:

  • 10 balloons
  • 5 flags
  • 5 ‘We Are Mind’ leaflets
  • a mind banner
  • a cardboard collection box.

If you’d like to order extra t-shirts/running vests or a materials pack, please email [email protected] with your address, your Mind reference and a bit about your event and we’ll get it sent out to you. This can take up to 10 working days.

Everyone who supports you can gift aid their donation by completing a sponsorship form. You will have a sponsorship form in your wecome pack or if you prefer you can download an electronic version.

We want to make sure you’re supported with your fundraising so we have created a helpful resource centre with useful tips and information.

We also have a list of ways you can boost your fundraising.

Materials and packs can take about 10 working days to reach you. If it has been longer than this, we are really sorry about that. We sometimes have delays due to slightly more busy periods throughout the year with unprecedented demand. Regardless, we aim to work through it and get you what you need. Please call us on 0208 215 2243 or email [email protected] to help you.

We have provided some useful tips on creating an online fundraising page here. If you need technical support with your Just Giving or Virgin Money giving account, please contact them directly.

It’s fantastic you’re raising awareness of mental health, but unfortunately we won’t be able to supply our logo. We have a policy on where our branding assets (logo, fonts, etc) can be used, as using our logo implies we have worked closely on a project from the beginning and been involved in all its different aspects. We hope you can understand.

There are other ways you can raise awareness of mental health problems and the work we do. There are posters and leaflets produced by Time to Change, which you’re welcome to download and print to put in public areas. Time to Change is a growing social movement working to change the way we all think and act about mental health problems. You can find different posters on the Time to Change website.

We put out a lot of videos, animations and information on Twitter and Facebook and we’d love it if you could share them. It’s a great way to spread awareness about mental health problems and the support that’s available.

It might also be worth contacting your Local Mind to ask how you could best promote and support the work they do. They are likely to be running a range of different support services. You can find your local Mind here.

Please email us at [email protected] with some more information about your fundraising and we will see if we can help or push you in the right direction.

If you’re holding a fundraising event, thank you very much! We really appreciate all the support we can. Not only does it raise awareness but also helps us get the help to those who truly need it.

You can register your event and request your fundraising pack by completing our online form.

If you’re holding an awareness event or want more general leaflets about Mind and mental health, please contact our communication’s team by emailing [email protected] with your address and a bit about your event and we’ll arrange for some freebies to be sent to you.

You can also customise and download free resources from the Time to Change website.

Working with us

You might like to have a look at the media volunteers section of the Mind website, which gives you full details on how to use your story to help Mind spread the word about the issues around mental health.

Media volunteers are people who are happy to share their story about having mental health problems with the media. You'll find all the background info on what being a Mind media volunteer entails on the above web page, as well as the media opportunities section, where you can see the latest opportunities.

You could also send in a proposal to Blog for Mind that will be published on our website and be shared on our social media channels. Or – if you’re up for a bit of filming – you can send us a vlog of your mental health story.

If you're unsure your topic is suitable, please do email us at [email protected]

Thank you for holding an event in aid of Mind or to raise mental health awareness. Whilst we would love to attend all these events, unfortunately, we just don’t have the capacity to attend or send speakers to events.

We can send you some free leaflets and posters though if you’d like. If you’d like some, please email our Communications team at [email protected] with your address and a bit about your event and we’ll arrange for some freebies to be sent to you.

Thank you so much for raising awareness of mental health.

Unfortunately, we are not able to endorse any materials that aren’t produced by us or in partnership with us. We need to be sure that everything that carries our logo reflects our values, and we simply don’t have the time to read or watch everything that is sent to us.

For the same reason, we can’t promote events or projects either.

You’re very welcome to post details on Facebook, Twitter and Instagram and tag the Mind page for our followers to see.

I hope you understand our position. We can send you some free leaflets and posters though. If you’d like some, please email our Communications team at [email protected] with your address and a bit about your event or project and we’ll arrange for some freebies to be sent to you. 

Thanks for your email. As you can imagine, we get a lot of requests to give feedback and help on projects. I’m afraid we don’t have the capacity to be able to do this, as we’re working hard on our own campaigns and mission.

However, you’re very welcome to post details on Facebook and tag the Mind page for our followers to see. You could also try and get in touch with your Local Mind and see if they could help at all. Search for your nearest local Mind.

It’s fantastic that you want to get involved with mental health wellbeing in your workplace and there are many ways Mind can support you. From training and consultancy, to our Workplace Wellbeing Index, we should have all the information you need on our workplace pages. Read more about our workplace wellbeing index here.

We have many courses you can choose from, whether you’re an individual, from an organisation or from the emergency services. To help in your search for a training course, please head to our training and consultancy page to find out what we have available.

Thank you! There are many ways you can partner with us, all the information you need can be found on our corporate partnerships page. Once you know how you would like to work together, please complete the Contact us forms on these pages so the best team can get in touch with you.

If you want to know more about our previous and current corporate partnerships, you can find this information on our current partners and donors’ page.

Working for us

It’s fantastic you’re interested in working for Mind. All current opportunities for Mind, Mind Cymru and Mind shops can be found on our vacancies page, where you can see if there are any suitable roles for you.

You may also want to contact one of our many independent but affiliated Local Mind’s directly to see if they have any roles available too.

Thank you so much for your interest in volunteering your time – it’s an amazing thing to do!

At Mind we advertise office-based volunteering opportunities in the Jobs section of our website. Please do check regularly to see if there’s anything that interests you.

We also have lots of other ways you can volunteer for us

Alternatively, we have more than 140 Local Minds across England and Wales that deliver mental health services, many of whom would be really grateful for volunteer support. Find your Local Mind.

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