Get help now Make a donation

Terms and conditions

Access to and use of the Mind website is provided by Mind (National Association for Mental Health) subject to the following Terms and conditions:

  1. By using the Mind website you agree to be legally bound by these Terms and conditions, which shall take effect immediately on your first use of the Mind website.
  2. Mind may change these Terms and conditions at any time by posting changes online. Please review these Terms and conditions regularly. Use of the Mind site after changes to the Terms and conditions are posted means you agree to be legally bound by the updated Terms and conditions.

Events registration

Cancellations received are liable for the full registration fee. Substitutions can be made at any time without charge. In the event of circumstances beyond its control, Mind reserves the right to amend or cancel any conference. Mind is not liable for any expense incurred by delegates as a result of cancellation. Please note that by submitting this form you are entering into a contract with Mind to pay according to our terms above.


All rights reserved. All materials are copyright © Mind (National Association for Mental Health). The Mind name, logo and strapline are trademarks of Mind.


Mind endeavours to ensure the content of this website is accurate and up to date but does not accept any liability for error or omission.

Mind is not a medical organisation and provides information rather than advice. Mind does not accept liability for any inconvenience, loss or damage arising from the use or inability to use any of the information on this website.

Mind takes no responsibility for the content of external websites and any such links should not be taken as an endorsement of any kind.

The Information Standard quality mark

Our mental health information has been certified as trustworthy and reliable by the Information Standard.

Note: Mind shall hold responsibility for the accuracy of the information they publish and neither the scheme operator nor the scheme owner shall have any responsibility whatsoever for costs losses or direct or indirect damages or costs arising from inaccuracy of information or omissions in information published on the website on behalf of Mind.

Terms and conditions of sale

To purchase items from Mind's online shop, you need to register as a customer. All information sent during the registration process is encrypted and the shop is secured using a Thawte Digital Certificate.

Although the Mind Shop website uses encryption security software in areas where on-line payment details are accepted, the security of information and payments transmitted via the internet cannot be guaranteed. Any loss incurred or sustained by you when transmitting information by means of email or other internet links shall be borne solely and exclusively by you and in no event shall any such loss in whole or in part be borne by Mind or its agents

When you place an order, you will be sent an acknowledgement email stating the order number, date and time of order, billing and shipping information, goods ordered, sub total, shipping cost and grand total. Although the email will state method of payment (for example, credit card) it will not include the card details you have supplied for security reasons.

Description of the goods

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.


The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case of this happening a refund will be given.

Alteration of service or amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Terms and Conditions of Purchase at any time. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Contracts are concluded in English and are subject to the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

You have the right to cancel your order within seven working days. Any notice of cancellation should be sent to [email protected]

  1. Invoices (organisations only) are payable within 30 days from date of invoice.
  2. Any shortages/non deliveries must be reported within 10 working days of receipt of invoice.
  3. Goods can be returned as 'unsuitable' within 30 days of delivery, as follows:
    i) Items must be returned in the original packaging and condition to: Mind Publications (returns), C/o Orbital Marketing Services Group, Unit 4, Shipton Way, Express Park, Northampton Road, Rushden, Northants NN10 6GL. Please enclose your name and address, the reason for returning the item, and your preferred course of action - for example, replacement, credit note or refund.
    ii) Postage costs will be refunded only if the return is necessitated by an error on the part of Mind Mail Order.
    iii) If you request a refund, your payment for the item will be refunded within 30 days. If you paid by credit card the refund will be made to the card. Otherwise a cheque will be sent to you within this period.
    iv) Refunds for goods lost in transit will only be made on receipt of proof of postage.
  4. None of the above terms and conditions affect your statutory rights.

Text donating: terms and conditions

You can make donations for Mind by text. This is an easy way to support our work using your mobile phone. See how to donate by text and the full terms and conditions below.

Active text codes

Text FOOTBALL to 70660 to donate £3 to Mind
Text FOOTBALL5 to 70099 to donate £5 to Mind
Text FOOTBALL10 to 70099 to donate £10 to Mind
Text FOOTBALL20 to 70099 to donate £20 to Mind 

Text SUPPORT to 70660 to donate £3 to Mind

Text TEN to 70660 to donate £10 to Mind

Text MIND to any of the following numbers to donate £10 to Mind's Emergency Appeal:70020, 70025, 70030, 70099, 70111, 70233, 70422, 70455, 70456, 70477, 70488, 70522, 70533, 70544, 70545, 70546, 70547, 70548, 70549, 70566.  

You'll be charged the donation amount plus your standard network text charge. Mind will receive 100 per cent of your donation. Call 020 8215 2243 if you have any questions about your payment.

Over 16s only. You must have the bill payer's permission to send a text donation to the Mind

You cannot donate from a mobile phone in the Channel Islands or Isle of Man, or from outside of the UK. If your donation by text has been successful, you'll receive a thank you message from Mind

Mind and its subcontractors, subsidiaries and/or agencies cannot accept any responsibility for any technical failure or malfunction, or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any text being lost or not properly received.

If you send a text in error to any of the above 5 digit numbers it's likely that you'll be charged for your donation. You'll know if this has happened if you receive a text from Mind to thank you and to confirm the donation.

If this has happened, please contact your network directly to claim a refund. If your network will not refund the donation, you should contact the Mind.

However, we'll not be able to make the refund until the payment has cleared in our account. This may take over 90 days.

You'll only receive future marketing texts and/or telephone calls from us if you have agreed to this. If you do sign up to receive texts and telephone calls from us you can stop or change your preferences at any time by contacting our Supporter Relations Team on 020 8215 2243. You can also stop texts by texting STOP to 70660 or send NOCOMMS MIND in reply.

We take your privacy seriously and will only use your data to process your donation, claim Gift Aid (if you want us to) and contact you on any administrative matters that may come up.

You can find out more about your rights, how we use your personal information and how we keep your details safe and secure by reading our Privacy Policy.

Legal Basis for the Coronavirus Emergency Appeal 

In response to the coronavirus emergency, Mind have taken the decision to use legitimate interest to call some of our supporters and beneficiaries where they have donated through our Emergency Coronavirus 2020 appeal. We normally rely on consent as our Legal Basis for contacting our supporters by phone but during this unprecedented time it is crucial that we are able to communicate with our supporters effectively and make sure that we are able to provide the best support to those affected by this pandemic.

We believe that using legitimate interests for Telephone calls will allow us to increase the number of people that we can reach with timely and relevant information appropriate to the fast changing events of this pandemic and in a way, which is both transparent and invested in best supporting the needs of our donors and beneficiaries. We will of course offer our supporters the usual ways to opt out of receiving these telephone calls at any time.

Mind Raffle

Buying raffle tickets can now be done online or over the phone. The following terms and conditions apply. Please read carefully before purchasing your tickets.

  1. Participation in the Mind Raffle costs £1 per ticket, there is a minimum order of six tickets.
  2. In order to promote responsible gambling a maximum of ten orders (60 tickets) may be purchased by any one person during any one raffle event.
  3. The raffle is open to all mainland Great Britain residents over the age of 16 (this excludes Northern Ireland, Isle of Man and Channel Islands).
  4. It is an offence for raffle tickets or entries to be sold to or by a person under 16 years of age. Any person found to be under the age of 16 will be excluded from entry into the prizes and will have any monies paid in relation to this paid back in full.
  5. Raffle tickets must be purchased online before 29 June. Late entries will be counted as a donation to Mind but will not be able to take part in the draw.
  6. The draw will take place on Monday 9 July. Prizes are as follows: 1st prize £1,000, 2nd prize £500, 3rd prize £250 and ten runners up £100. Winners will be notified by telephone following the draw date, by letter and a full list of the winners will be posted on the Mind website.
  7. Employees and family of employees of Mind or partners of the Mind raffle are excluded from the draw.
arrow_upwardBack to Top