Accessibility statement for www.mind.org.uk

This website is run by Mind. We want as many people as possible to be able to use it. So, we constantly test and improve the site to make sure it’s accessible.

We’ve designed the site to make sure it follows the Web Content Accessibility Guidelines (WCAG) version 2.1 at Level AA.

Accessibility functions on the Mind website

On our website, you should be able to:

• See text alternatives for meaningful non-text content
• See captions and other alternatives for images and videos
• Zoom in on content by up to 200%
• See lists and headings which are in an ordered sequence and are marked-up correctly
• Interact with the website using a keyboard or assistive technologies like screen readers
• See information which is clear and easy to understand
• Navigate the website in a predictable way
• Get hints and prompts if you make a mistake when you’re navigating
• Navigate the site using most browsers

We don’t have accessibility tools on the website, like overlays. Testing with our users showed us tools like these don’t meet all our accessibility criteria. Sometimes they even got in the way of a good user experience.

Instead, we want to support our users by creating an accessible website. So, we don’t have to rely on extra tools like overlays.

How accessible is the Mind website?

We’re working to make sure our site is accessible. But we know we still have work to do. Below, we’ve outlined the issues we’re trying to fix, and the improvements we’d like to make:

• Older PDF and Word documents aren’t always fully accessible.
• Audio descriptions, captions and transcripts aren’t always available for older videos.
• We don’t have audio descriptions for videos, but we try to use visual content in different formats where we can.

The accessibility statement applies to Mind.org.uk website.

Technical information about the website’s accessibility

Mind is committed to making its website accessible, in line with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below. 

Non-accessible content

The content listed below is non-accessible for the following reasons:

• Some form controls and content don’t contrast sufficiently with their surroundings. (WCAG 2.1 success criterion 1.4.3)
• There are some links and hypertext that don’t convey the purpose of the link clearly. (WCAG 2.1 success criterion 2.4.4)
• Some iframes on the site don’t have a descriptive title for assistive technology. (WCAG 2.1 success criterion 4.1.2)
• There are some elements on the site which don’t receive keyboard focus. (WCAG 2.1 success criterion 2.4.7)
• There are some videos that are missing audio descriptions. (WCAG 2.1 success criterion 1.2.5)

PDF content

We need some PDFs and Word documents so we can run our services. For example, we have PDFs with instructions on how people can access our services.

We’re working on all our PDF documents to either make them accessible, or to replace them with accessible webpages.

Captions for live videos

We use platforms like YouTube and Vimeo that provide a live caption service.

Preparation of this accessibility statement

This statement was prepared on 5th June 2025.

The website is automatically scanned every 5 days for accessibility issues, and it’s reviewed weekly by Mind’s digital team. We do 3 things to improve accessibility on our website:

• Use scanning tools to check for accessibility issues
• Do audits with accessibility testers
• Run user testing sessions with users with accessibility needs

The statement was last reviewed on 5 June 2025.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).