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Accessibility statement for

This website is run by Mind. We want as many people as possible to be able to use it. So, we constantly test and improve the site to make sure it’s accessible.

We’ve designed the site to make sure it follows the Web Content Accessibility Guidelines (WCAG) version 2.1 at Level AA.

Accessibility functions on the Mind website

On our website, you should be able to:

  • See text alternatives for meaningful non-text content
  • See captions and other alternatives for images and videos
  • Zoom in on content by up to 200%
  • See lists and headings which are in an ordered sequence and are marked-up correctly
  • Interact with the website using a keyboard or assistive technologies like screen readers
  • See information which is clear and easy to understand
  • Navigate the website in a predictable way
  • Get hints and prompts if you make a mistake when you’re navigating
  • Navigate the site using most browsers

We don’t have accessibility tools on the website, like overlays. Testing with our users showed us tools like these don’t meet all our accessibility criteria. Sometimes they even got in the way of a good user experience.

Instead, we want to support our users by creating an accessible website. So, we don’t have to rely on extra tools like overlays.

How accessible is the Mind website?

We’re working to make sure our site is accessible. But we know we still have work to do. Below, we’ve outlined the issues we’re trying to fix, and the improvements we’d like to make:

  • Older PDF and Word documents aren’t always fully accessible.
  • Audio descriptions, captions and transcripts aren’t always available for older videos.
  • We don’t have audio descriptions for videos, but we try to use visual content in different formats where we can.

Got a question about our accessibility?

If you've found something on our website which isn’t accessible, please let us know about it. We’ll try our best to make sure you have an accessible alternative.

Get in touch about an accessibility issue

Technical information about the website’s accessibility

Mind is committed to making its website accessible, in line with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is generally compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. And we’re continuing to work on the parts where we’re not compliant. 

Non-accessible content

The content listed below isn’t accessible. But we’re working to improve it.

  • Some form controls and content don’t contrast sufficiently with their surroundings. (WCAG 2.1 success criterion 1.4.3)
  • There are some links and hypertext that don’t convey the purpose of the link clearly. (WCAG 2.1 success criterion 2.4.4)
  • Some iframes on the site don’t have a descriptive title for assistive technology. (WCAG 2.1 success criterion 4.1.2)
  • There are some elements on the site which don’t receive keyboard focus. (WCAG 2.1 success criterion 2.4.7)
  • There are some videos that are missing audio descriptions. (WCAG 2.1 success criterion 1.2.5)

PDF content

We need some PDFs and Word documents so we can run our services. For example, we have PDFs with instructions on how people can access our services.

We’re working on all our PDF documents to either make them accessible, or to replace them with accessible webpages.

Captions for live videos

We use platforms like YouTube and Vimeo that provide a live caption service.

What we’re doing to improve accessibility

We do 3 things to improve accessibility on our website:

  • Use scanning tools to check for accessibility issues
  • Do audits with accessibility testers
  • Run user testing sessions with users with accessibility needs

Got feedback about our website?

If you have feedback about using the Mind website, we’d love to hear it! If you’ve experienced any accessibility challenges, let us know. This will help us improve the website for everyone.

Our digital team will review your feedback. And if we need to respond, we’ll try to get back to you in 5 days.

If you’ve made a complaint to us, and you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Get in touch

How we made this accessibility statement

This statement was prepared on November 15 2023.

The website is automatically scanned every 5 days for accessibility issues, and it’s reviewed weekly by Mind’s digital team.

Further information about accessibility for websites and mobile apps

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Go the Equality and Human Rights Commission.

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