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Contact Mind

Our office is now closed because of the coronavirus outbreak. During this time we cannot open your letters or acknowledge postal donations, so please do not send anything by post right now. You can still donate online and any letters you have already sent will be kept safe until we can reopen the office. If you have questions or concerns, please email our Supporter Relations team or ring 0208 215 2243

 

Got a general query? You might find the answer in our FAQs.

If you have a general query about the organisation that isn’t answered in our FAQs, you can contact us using the details below.

Our staff are mostly working from home for the time being but we do have reduced access to our office. 

You can still send us donations and enquiries by post, but please bear with us as it may take us a little longer to respond than usual. 

If you have questions or concerns, please email our Supporter Relations team or ring 0208 215 2243.

We're here for you

If you need non-urgent information about mental health support and services that may be available to you, please call our Infoline on 0300 123 3393 or email [email protected].

If you feel more comfortable texting, you can now do so. Send your texts through to 86463. Find more information on our helplines page.

You can also find your nearest local Mind or shop here.

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Got a general query? You might find the answer in our FAQs

Go to our FAQs

General queries

If you have a general query about the organisation, our contact details are:

Mind

15-19 Broadway, Stratford, London E15 4BQ
Reception: 020 8519 2122
Supporter relations: 020 8215 2243
Email: [email protected]
Fax: 020 8522 1725

Mind Cymru

3rd Floor, Castlebridge 4, Castlebridge
5-19 Cowbridge Road East
Cardiff CF11 9AB
Telephone: 029 2039 5123
Email: [email protected]

Supporter relations

Supporter Relations are our dedicated team to help our wonderful supporters. We can help with the following:

  • Updating details and contact preferences.
  • Donations and fundraising.
  • Membership.
  • How you can get involved with Mind.
  • Feedback, compliments or complaints
  • Directing you to the right team at Mind.

Contact supporter relations

Email: [email protected]
Telephone: 0208 215 2243 

You may also find an answer to your question in our FAQs.

Other ways to get in touch

Feedback, compliments or complaints

If you have any feedback, compliments or complaints about Mind, please tell us here.

Read our Complaints, compliments and feedback policy.

Fundraising

If you would like to fundraise for Mind please see our events and community pages or contact the team on [email protected] or [email protected]

Media enquiries

If you are a member of the media looking for comment or assistance with a mental health-related story, contact the media office (restricted to media enquiries only).

Website feedback

If you would like to get in touch with feedback about our website, or to let us know about a problem with the website, please fill in our website feedback form.

Information references

If you would like to enquire about references for our information materials please email our Information team.

Reproducing our information

If you would like to reproduce or any of our information, please read our page on permissions and licensing.

Whistleblowing

If you are concerned about something you have seen taking place at Mind, one of our local Minds or high street shops, please follow our Whistleblowing Policy.

Paying in funds to Mind

Thank you so much for your support. Here are the different ways you can send a donation or fundraising to us:

  • Online: On our donate page. 
  • Over the phone: Please call the Supporter Relations team on 020 8215 2243 (10-4pm) Monday to Friday) who will be able to take a card payment over the phone. (Please note we do not accept AMEX).
  • Cheque: Please make your cheque payable to ‘Mind’ and include a note to give us a bit more information about your kind donation. You can post your cheque to:

Supporter Relations Team
Mind
Granta House
15 – 19 Broadway
London
E15 4BQ

For full information on all the different ways you can support us, please go to our donate or fundraise page.

If you want to pay via BACS or you have a query about donating, please speak to our Supporter Relations team at [email protected] or on 020 8215 2243 and they will be able to provide you with the necessary details.

Scotland and Northern Ireland

Unfortunately we do not currently work in Scotland or Northern Ireland. If you are from either of these areas and are looking for mental health information, advice or support, you may find the following organisations helpful:

Get Mind information by email

Want to get regular email about what we're doing and how you can get involved?

Our registered charity number is 219830.

Other ways to get involved

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