Mind is committed to make sure that its work is of the highest quality. We believe that views and learning from those views, is an important part of achieving high quality work.
The following principles are used in Mind’s Feedback, compliments and complaints policy. You can find the full policy here.
Mind recognises that it may sometimes be difficult to distinguish between Mind and local Minds. Local Minds are each independent registered charities, so if your complaint is regarding your local Mind, you should contact the local Mind directly to explain that you wish to make a complaint and therefore would like to receive a copy of their complaints procedure. You can find their details here.