Information on telling services you have a mental health problem, what to do if you're treated unfairly, and managing anxiety around phone calls, bills and appointments.
We all have to deal with different services – whether that’s a bank, energy provider, or a phone company.
You might decide to tell the service you’re dealing with that you have a mental health problem. This is up to you, and it’s important to think carefully about the decision. If you tell them, it might help them to be more understanding and give you any extra support you need. But you might also be worried about how you will be treated.
The tips on this page are to help get you started.
If you do decide to tell a service that you have a mental health problem, there are some things you should consider:
See our information on the adjustments services have to make if you have a mental health problem.
"A big stressor for me is having to deal with major companies who get the bills wrong."
You might get anxious or stressed about making phone calls, dealing with bills or going to appointments. This is understandable. But there are things you can do which might make these easier.
"When I sat down with my advocate to open bills, it took a lot of the worry away."
See our information on benefits assessments.
No one should be treated badly because of their mental health. But sometimes this can happen, and it’s important to know there is help out there if it does. Remember, if you’ve been treated badly because of your mental health, this is not your fault.
If a service does treat you unfairly because of your mental health, this could be discrimination. The best thing to do will depend on the type of discrimination you experienced and what exactly has happened.
Sometimes you’ll be able to resolve the issue informally, by speaking to the service yourself. If you need to complain to your bank, building society or loan company, Money Helper has template letters you can use.
The service might also have a complaints procedure you can go through. The Ombudsman Services website has information on going through a complaints procedure.
If these don’t work, you might have to take legal action.
"While at times it has felt uncomfortable sharing, doing so breaks down the façade. I have support in place to help me manage my finances and now feel confident to earn, save, spend, and budget for the first time in my life."
This information was published in August 2021. We will revise it in 2024.
Need more support with this issue? Our helplines are here for you.
Need the references and evidence sheet for this page? Contact our publishing team.
Want to reproduce content from this page? See our page on permissions and licensing.