Health and social care rights

Explains your rights to social care, and how this differs from healthcare. Includes information on eligibility, needs assessments, financial assessments, and how local authorities may meet your needs. Applies to England and Wales.

Your stories

Why we’re not giving up the fight on PIP

Ayaz Manji, Mind Policy & Campaigns Officer
Posted on 19/04/2017

The Work Programme wasn’t working. Was it just me?

When Richard was on the Work Programme he didn't know if he was the only one who felt it wasn't working.


Posted on 13/03/2015

Crisis care in Wales

Sara blogs about the changes to crisis care in Wales resulting from the Crisis Care Concordat.

Sara Moseley
Posted on 17/05/2017

Useful contacts

Carers Trust

carers.org
Information and support for carers.

Carers UK

0808 808 7777
carersuk.org
[email protected]
Independent information and support for carers.

Disability Tax Guide

disabilitytaxguide.org.uk

Information for people who receive direct payments, and as a result have to operate a payroll for their care workers or personal assistants.

Gov.uk

gov.uk

Government services and information, including information on applying for direct payments.

Health in Wales

wales.nhs.uk
Information from the NHS in Wales.

Local Government and Social Care Ombudsman

0300 061 0614 (to make a complaint)
lgo.org.uk

The final stage for complaints about councils and some other organisations providing local public services. Looks at complaints about adult social care providers (such as care homes and home care providers). Free service that independently investigates complaints.

Parliamentary and Health Service Ombudsman

0345 015 4033
ombudsman.org.uk

Independent complaint handling service for complaints that have not been resolved by the NHS in England and UK government departments. 

Public Services Ombudsman for Wales

0300 790 0203
ombudsman-wales.org.uk

Looks into complaints about public services and independent care providers in Wales.

 

Where can I get support?

Local Mind

Local Minds support over 280,000 people across England and Wales. Their services include supported housing, crisis helplines, drop-in centres, employment and training schemes, counselling and befriending. They may be able to help you find advocacy services in your area.

Find your local Mind here.

Find an advocate

An advocate is a person who can both listen to you and speak for you in times of need. Having an advocate can be helpful in situations where you are finding it difficult to make your views known, or to make people listen to them and take them into account.

For information on advocacy services and groups in your area, you could start by contacting the Mind Legal Line and your local Mind.

Read more about how advocacy might help you.

 


This information was published in February 2018. We will revise it in 2020.


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