Wellbeing advisers
Our wellbeing advisers are here for 11-24 year-olds who are struggling with how they're feeling. They help young people find support that's right for them.
Are you a young person, parent, or carer? Or do you know a young person who might need support? You can find out more about wellbeing advisers and how to sign up on this page.
What is a wellbeing adviser?
A wellbeing adviser can help you find support when you're feeling down or anxious. They'll make a plan with you. And they’ll catch up with you to see how things are going.
Can I see a wellbeing adviser?
You can see an adviser if you’re aged 11-24 and live in:
How will I chat with my wellbeing adviser?
You can choose from different catch-up times and you'll talk:
- On the phone
- By video call
- Face to face
Are you under 16?
If you’re under 16, we just need to check with a parent or carer if you can see an adviser. That's so everything is as safe as possible.
You can show them this webpage if they want to know more – we also have information on talking about how you’re feeling.
We’ll ask for their details when you sign up. If this isn't possible, please let us know. And we can chat about next steps.
Will our chats be private?
Everything you say is confidential. Your adviser will not tell anyone what you say unless they think that you, or someone else, is in danger.
How does it work?
1. First 2 chats
You’ll tell your wellbeing adviser how you feel. Then you’ll set goals together and choose the help you’d like to try. This could be things like counselling, community groups, or health services.
2. Getting help
Your wellbeing adviser will help get the support you’ve chosen. They can help you get in touch with people. And they can help you with sign up forms.
3. Catch ups
You’ll talk to your adviser about how much you’d like to catch up. They’ll chat to you about what’s working. And if you want to try something else, they’ll help you with that.
4. Moving on
When you feel ready, you can stop seeing your wellbeing adviser. They’ll tell you where to get more help if you need it.
Can my child/young person see a wellbeing adviser?
Your child can see an adviser if they’re aged 11-24 and live in:
How will my child talk to their adviser?
Your child can choose from different catch-up times and talk:
- On the phone
- By video call
- Face to face at your local Mind
Will my child's chats with their adviser be private?
What your child says is confidential – unless they want you to know. But we have plans in place if we think they’re in danger.
How to sign up to see an adviser
Sign up in our local Minds has now closed. If your child is already seeing an adviser they can do so until the end of March 2024 in Hammersmith, Fulham, Ealing & Hounslow. In Newport and Coventry & Warwickshire, those already seeing an adviser can do until the end of April 2024.
When your child signs up, they’ll be paired with an adviser. We’ll let them know when we’ve found someone for them – and we'll tell them a bit more about their adviser. Then they can arrange their first chat.
Find other help and information
If you or your child doesn’t think a wellbeing adviser is right for them, there’s more help out there.
I know someone aged 11-24 who needs help
What is a wellbeing adviser?
A wellbeing adviser is trained to work with young people. They can find help if they are down or anxious – and make a plan with them. Then they’ll catch-up to see how things are going.
Telling someone about wellbeing advisers
If you think this is right for someone you know, you can share this webpage with them.
Checking in with a young person about how they're feeling can be tricky, but you can read our tips that might help.
Can they see a wellbeing adviser?
The young person you know can see an adviser if they live in:
How will they talk to their adviser?
Advisers offer different catch-up times and can talk:
- On the phone
- By video call
- Face to face at a local Mind
Will their chats with their adviser be private?
We keep things confidential. An adviser will only tell someone if the person you know, or someone else, is in danger.
How to sign up to see an adviser
Sign up in our local Minds has now closed. Those already seeing an adviser can do so until the end of March 2024 in Hammersmith, Fulham, Ealing & Hounslow. In Newport and Coventry & Warwickshire, those already seeing an adviser can do until the end of April 2024.
When the young person signs up, they’ll be paired with an adviser. We’ll let them know when we’ve found someone for them – and tell them a bit more about their adviser. Then they can arrange their first chat.
Find other help and information
If a wellbeing adviser isn't right for the person you know, there's more help out there.
Wellbeing advisers are funded by BBC Children in Need, Deloitte, and Mind. This is a new service available in Hammersmith, Fulham Ealing and Hounslow, Newport, Coventry and Warwickshire. It’s due to run until early 2024.