Police and mental health

Explains what happens if you're arrested and what your rights are if you're taken to a police station.

This information applies to England and Wales.
This information applies to adults. It doesn't apply to children unless specifically stated.

How can I complain about the police?

If you're unhappy with the way the police treated you, you can make a complaint.

You can complain:

In person at the police station – ask to see the duty officer.
In writing to the police station.
Online. You can search on the Police UK website to find your local police force. There should be a complaints form on your local force’s website which you can fill out and submit online.

You should report your concerns within 12 months of the incident.

If you think you've been discriminated against you may have to bring a claim within 6 months of the incident. There's more information on our pages on disability discrimination.

Serious complaints will be referred to the Independent Office for Police Conduct (IOPC). This used to be called the Independent Police Complaints Commission.

If you're not happy with the outcome, you'll be told about how you can appeal the decision.

Tips for making a complaint

Give a clear account of what happened and what went wrong
Include all the relevant facts such as dates and names, but try to be concise
Explain what you're asking for, for example, an apology, better service or an explanation
Keep the tone polite
Say when you'd like a reply by

If you're sending a letter of complaint:

Date the letter
Include your name and address
Attach copies of relevant documents or photographs, and list the items enclosed in the letter
Keep a copy of the letter and any enclosed documents
Send the letter by recorded delivery

Help with making a complaint

The IOPC website and Liberty have information about the complaints process. You could ask a friend or family member to help you. Or find an advocate.

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This information was published in February 2025. We will revise it in 2028.

References are available on request. If you would like to reproduce any of this information, see our page on permissions and licensing.

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