Explains what laws protect you from discrimination when you buy, rent, or live in a property (or place), what you can do if you have been discriminated against, and where you can get support and advice.
If you think you have been discriminated against when buying, renting or living in a property, there are a number of things you can do. What is best for you will depend on exactly what has happened, but generally it is best to try to sort it out informally if you can.
Depending on the kind of problem, you should try to resolve the problem first informally by talking to the person who discriminated against you, for example your landlord, estate agent or local authority.
It is a good idea to make a note of what is said and who you spoke to. If you are worried about this then it is a good idea to get advice and you may find it helpful to have an advocate.
If raising the issue informally doesn't resolve the problem, you can ask that person or organisation for their formal complaints procedure. This will involve writing a letter outlining the problem and explaining what you would like to happen next.
If that does not work then you may want to get advice about making a legal claim for disability discrimination.
If you want to make a legal claim, you would usually do this in the county court.
If you win your case, the court can order the other party to:
If you lose your case:
There are time limits for making a claim:
There are court fees for bringing discrimination claims in the county court:
You might want to see if you can get some support:
These are changes that:
should make for you if you are at a major disadvantage because of your mental health problems and it is reasonable.
Examples of reasonable adjustments include:
This is a court which deals with civil (non–criminal) matters. There are fees for starting a claim in the county court. However, if you have a low income, you may be able to pay a reduced amount, or none at all (called a ‘fee remission’).
Cases in the county court are in one of three tracks:
Fast track and multi-track cases are costly and if you do not win your case, you usually have to pay the other person’s legal costs.See our full list of legal terms.
An advocate is a person who can both listen to you and speak for you in times of need. Having an advocate can be helpful in situations where you are finding it difficult to make your views known, or to make people listen to them and take them into account.
See our pages on advocacy for more information.See our full list of legal terms.
This information was published in December 2017. We will revise it in 2019.
References are available on request. If you would like to reproduce any of this information, see our page on permissions and licensing.