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Clinical negligence

Explains what clinical negligence is, how to make a complaint about clinical negligence and where to find more information and support.

Useful contacts 

Mind's services

  • Local Minds – provide face-to-face services, such as talking therapies, peer support and advocacy, across England and Wales.

Find an advocate

To find advocacy services and groups in your area, you could call Mind's Legal Line or contact your local Mind.

If you're in hospital, you can also contact:

In some circumstances, you may be legally entitled to get the support of an advocate. See our page on your legal rights to advocacy for more information.

Other organisations

Action Against Medical Accidents (AvMA)

0845 123 2352
avma.org.uk
Advice and support for people affected by avoidable harm in healthcare.

Law Centres Network

lawcentres.org.uk
Information about Law Centres, which defend the legal rights of people who can't afford a lawyer. Includes a searchable directory.

Law Society

lawsociety.org.uk
Professional association for solicitors in England and Wales. Includes a searchable directory of solicitors.

LawWorks

lawworks.org.uk
Connects volunteer lawyers with people who aren’t eligible for legal aid and can’t afford to pay for legal advice. Includes details of free legal advice clinics.

NHS Resolution

resolution.nhs.uk
Part of the NHS. Aims to resolve clinical negligence complaints involving the NHS, and to help to prevent the same thing happening again.

Putting Things Right

puttingthingsright.wales.nhs.uk
Putting Things Right is the process for managing medical negligence concerns in NHS Wales.

This information was published in November 2018. We will revise it in 2021.

References are available on request. If you would like to reproduce any of this information, see our page on permissions and licensing.

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