Complaining about an advocate

There may be times when you're unhappy with the service you've received from an advocate.

Each advocacy service should have a clear process in place to deal with complaints.

This page covers:

This page is part of our guide to:

Advocacy

How can I complain about an advocate?

If you're not happy with the service you've received from an advocate, you should:

Ask the advocacy service for a copy of its complaints procedure
Follow the process in the procedure

If this is hard to do by yourself, you could ask a friend, family member or carer for help.

The organisation that provided your advocate should help you get independent support to make a complaint. Or get help to follow up on a complaint you've already made.

Can I change my advocate?

If you're unhappy with your advocate, you could ask your advocacy service provider if you could see a different person. But it might not be possible. It will depend on how many people work there and how busy they are.

Visit our page on finding an advocate to find details of other advocacy services you could try.

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