There may be times when you are unhappy with the service you have received from an advocate. But each advocacy service should have a clear process in place to deal with complaints.
To complain about an advocate, you should:
- ask the advocacy service for a copy of its complaints procedure
- follow the process in the document.
If this is hard to do by yourself, you could ask a friend, family member or carer for help. The advocacy service provider should also be able to help you get independent support to make or follow-up a complaint.
Can I change my advocate?
If you are unhappy with your advocate, you could ask your advocacy service provider if you could see a different person. However, depending on how many people work there and how busy they are, it might not be possible to see a different advocate.
See our page on finding an advocate for more information.
This information was published in March 2018 – to be revised in 2021. References are available on request. If you would like to reproduce any of this information see our page on permissions and licensing.