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Free mental health support in Wales

This page is also available in Welsh.

Active Monitoring

If you’re finding things hard, we’re here to support you. You could be feeling more in control of your situation in just a few weeks.

Active Monitoring is a free, six-week guided self-help programme to help you understand and feel more in control of your emotions. We provide you with all the tips and tools you’ll need to understand yourself better and support you through the course with regular phone calls. 

Active Monitoring is for everyone, but we know that the pandemic has disproportionately impacted racialised communities. So, if you’re part of a community experiencing racial inequality, we’re especially keen to help - although the practitioner will tailor sessions to your individual needs. 

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Active Monitoring is not an emergency service. If you need help now, please call Samaritans on 116 123.

How does it work?

In your first phone call, you and your local Mind Active Monitoring practitioner will explore if the service is for you. Together, you’ll agree on a programme of support covering any of the following topics:

  • Anxiety
  • Depression
  • Self-esteem
  • Stress
  • Feeling alone
  • Managing anger
  • Grief and loss

Each week you’ll receive materials to help you understand and manage your feelings. These might include explaining how and why we experience different feelings, a thought diary, or mindfulness techniques.

But you won’t have to complete these alone. A local Mind Active Monitoring practitioner will call you each week to talk about your feelings and help with any issues you have. 

Thinking about your mental health or wellbeing might not be at the top of your list. But taking care of your mind is so important, and we’re here to help you do that.

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“Mind were there when I needed someone to listen to me, and it’s exactly what I needed.”

Read Gemma's blog about how Active Monitoring helped her with her anxiety.

Gemma from Cardiff smiling at camera

Gemma from Cardiff

Active Monitoring FAQs

Fill in your contact details on this website, and one of our trained team will be in touch to talk through the service and how it can help you.

Active Monitoring helps by giving you insight into your mental health and practical ways to understand and manage your emotions. By the end of the course, you should understand your feelings better, why you are experiencing them and how to manage them, and feel more in control.

Active Monitoring can work alongside other treatment plans, and our Active Monitoring Practitioners will talk you through the programme and whether it’s right for you in your first consultation. If you have different needs, your practitioner will be able to put you in touch with other services that might help.

No. You can start Active Monitoring by filling in the form on this website.

This service is for anyone who feels their emotions getting on top of them for any reason. You do not need to have a diagnosed mental health problem to access this service.

If we are experiencing high demand for the service, it might take a little longer than usual to get in touch. For more information, you can email [email protected].

You do not need to pay to use Active Monitoring. It is a free service, thanks to funding by the Welsh Government.

Yes. Materials can be posted to you instead of emailed if you would prefer. You can agree on this with your Active Monitoring practitioner during your first call.

All the materials are available in Welsh and English. Where possible, we will partner you with a Welsh-speaking practitioner if preferable. 

Active Monitoring is a one-to-one (guided) self-help service, not a counselling service. However, our practitioners use counselling based skills in their support. 

Active Monitoring does incorporate some Cognitive Behavioural Therapy (CBT) style tools, but it also provides other kinds of support.

Success stories

In a recent survey: 

  • The service was rated 9/10 by clients, and nearly all would recommend it 
  • 84% of people said they had improvement in feelings of anxiety
  • 85% felt improvement in feelings of depression and;
  • 83% reported an improvement in their mental wellbeing.

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Man in street smiling at camera

Active Monitoring is delivered in partnership with local Minds in Wales thanks to emergency funding from Welsh Government, WCVA and The Waterloo Foundation in response to the Coronavirus pandemic.

For more information about Mind Cymru and our work in Wales, follow us on Instagram /MindCymru and Twitter @MindCymru

This Active Monitoring service is only available in Wales. For support in England, find your local Mind.

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