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How to feedback

When you’re deciding what format to use to thank your participants and tell them how their input will be used, there will be some practicalities to think about.

Feedback should be appropriate to the level of participation, but the method you choose should also be feasible in terms of your own time and resources. Consider how much detail you need to include, the best way to communicate with the people you’re feeding back to, and how much time you have.

You may find it helpful to write standard responses that are appropriate for regular activities to save time. If you choose to do this, always take the time to address the correspondence to each person and where possible add detail to make it feel as personal as possible.

Here are some ideas of different formats and methods you could use:

  • email
  • letter
  • thank you card
  • ‘You said, we did’ poster/e-mail/flyer (With instructions | Without instructions)
  • newsletter
  • e-bulletin
  • web page
  • social media platforms; Facebook, Twitter
  • celebratory event


Developing a system of regular reporting about influence and participation to your organisation’s senior managers and directors demonstrates its value on many levels, and shows that influence and participation is acknowledged at the highest level.

Board papers will often be made available online, allowing staff to see the impact of influence and participation work as well as being transparent to the wider public.

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