Consent to treatment

Explains your rights to consent to (or refuse) treatment, including what 'consent' means, when you can be treated without your consent, and how to make a complaint. Applies to England and Wales.

Your stories

Stockport MindFest

Rachel, Mind Infoline advisor
Posted on 12/12/2013

Sharing my story with the Mind Infoline

Katie blogs about why she agreed to meet Mind's Infoline team, and shares her experiences of being sectioned.

Katie Siobhan
Posted on 13/12/2012

Mind's new text service

Simon blogs about the Mind Infoline's new text service and how he was involved in setting it up.

Posted on 01/05/2014

Useful contacts

Mind Legal Line

0300 466 6463 (9am-6pm, Monday to Friday, except Bank Holidays)
[email protected]

Provides legal information and general advice on mental health related law.

Care Quality Commission (CQC)

03000 616161 (press ‘1’ to speak to the mental health team)
[email protected]

For complaints about anything that may have happened during your time in hospital under section (in England).

Healthcare Inspectorate Wales (HIW)

0300 062 8163

Independent regulator for healthcare in Wales, where you can make complaints and provide feedback.

Mental Health Lawyers Association

The Mental Health Lawyers Association provides details of private solicitors in England and Wales. It has a geographical list of solicitors specialising in mental health law.

National Institute for Health and Care Excellence (NICE)

Produces guidelines on best practice in healthcare.

Office of the Public Guardian

0300 456 0300 (Monday–Friday, 9am–5pm, except Wednesday 10am–5pm)

You can contact the Office of the Public Guardian if you want to appoint someone to make decisions for you, or to get guidance if you’re an attorney or deputy acting on behalf of someone else.

Where can I get support?

Local Mind

Local Minds support thousands of people across England and Wales each year. Their services may include things such as supported housing, crisis helplines, drop-in centres, employment and training schemes, counselling and befriending. They may be able to help you find advocacy services in your area.

Find your local Mind here.

Find an advocate

An advocate is a person who can both listen to you and speak for you in times of need. Having an advocate can be helpful in situations where you are finding it difficult to make your views known, or to make people listen to them and take them into account.

For information on advocacy services and groups in your area, you could start by contacting the Mind Legal Line and your local Mind. You can also contact the Patient Advice Liaison Service (PALS) in England, or the Community Health Council in Wales.

Read more about how advocacy might help you.


This information was published in March 2018. We will revise it in 2020.

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