Helplines

Mind Infoline and Legal Line are confidential services. We want you to feel safe when you talk to us. We would only need to share what you tell us with someone if:

• you ask us to get you help because you can't do this yourself
• we believe someone else is at risk of serious harm
• you are under 18 and we think you are at risk of serious harm
• you are over 18 and have told us your name and where you are, and we think you are at risk of serious harm.

We always want to give you as much control as possible. We will explain our policy to you, and tell you if we feel we might need to contact emergency services to help you access support.

Telephone calls are recorded but for training purposes only. If you contact us by phone we will be able to see your phone number, and we might use this if one of the situations listed above comes up. If you prefer to remain completely anonymous you might want to withhold your number before calling.

If you contact us by email we will be able to see your email address and your IP address. Although your email address and IP address are kept confidential, you may prefer to remain completely anonymous by setting up another email account.

Emails, letters and call recordings are stored securely and then deleted after three months for Mind Infoline and seven years for Mind Legal Line.

We keep anonymised details of queries (like age and query topic) to help us develop the service, and raise funds to keep it going.

Phone calls from UK landlines are charged at local rates.

Charges from mobile telephones vary considerably. The charge for your call will depend on your mobile phone provider and the contract that you have with them.

Mind does not get any money from telephone calls.

Hearing or speech impaired callers

• For our Infoline call: 18001 0300 123 3393
• For our Legal Line call: 18001 0300 466 6463

A relay assistance will either type or repeat the words either of us are using so we can have a conversation.

You can also use the free NGT Lite app.

Speaking to us in a different language

We can provide an interpreter using Language Line. This service offers translation in over 170 languages.

• For our Infoline call: 0300 123 3393
• For our Legal Legal Line call: 0300 466 6463

Remember to ask for the Language Line service when you call.

If you need mental health information and our helplines are closed, please visit our online mental health A-Z or contact NHS 111.

For a listening ear or just someone to talk to the Samaritans are open 24 hours a day, 7 days a week. You can call them on 116 123 (Freephone) or email [email protected]

Our page on crisis helplines and listening services lists many more services that may suit you.