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At Mind, we use a variety of methods to enable people to influence and participate in our work. The method you use will depend on some of the factors explored in the 'Planning influence and participation activities' section. For instance, you'll need to consider time and budget constraints, and how many experienced staff are available to offer support.

You should also think about what activities have already been carried out in relation to the project or topic. What worked, what didn't work, and why? If you need to involve people with specific characteristics or from a particular demographic, consider what your audience will respond to.

There are usually opportunities to use a number of different methods at various stages of a project. This can be beneficial for both sides, offering opportunities to participate for people at a level that's most appropriate for them and thereby allowing different voices to be heard.

The key thing to remember is that, whatever method you use, it's not the level of influence and participation that's most important. What's crucial is that you choose the best approach for the piece of work you're developing, and one that's suitable for the people involved. We have explained a variety of methods within the toolkit, each has a different level of influence connected with our ladder of influence and participation.

Remote influence and participation




Digital technology and social media

Discussion and focus groups

Formal groups


Organic methods

Questionnaires and surveys

Service design


Working and steering groups

Other ways of involving people

Tools in this section

Creating a group agreement

If you're asking people to join a one-off focus group or discussion event, a group agreement lets everyone know where they stand and helps to create a safe space for openness and honesty. If you're setting up a regular forum, make sure you have some terms of reference in place so that expectations are clear.

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Defining and refining

You can use this tool to quickly and robustly focus your team around the priority questions and methods that you will take into your influencing activity.

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Facilitation plan

This tool helps ensure your activity/event runs as smooth as possible. From how you present questions to participants and to identifying what resources you will need.

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Managing risks

Use this tool so that you can be 5 steps ahead of yourself and plan any risks that might present themselves.

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You said, we did

This tool can help you give meaningful feedback to participants of your activity and be clear in the effect their involvement has had.

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