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A guide on what to expect when moving from child to adult mental health services and what do do if things don't go the way they should.
Sometimes moving from CAMHS to adult services doesn't go the way it should and you may need to let someone know. No matter what the problem is, you're not alone and you deserve support.
If you're unhappy with how things are going, you should tell the person who is managing your move to adult services.
If you don’t know who that is, ask to speak to the manager of your CAMHS service and explain how you feel, what you think is going wrong and what you would like to change. You could do this face to face, by phone, letter or email.
Your CAMHS team will follow a policy for moving you from CAMHS to Adult Mental Health Services. If you’re not sure whether you're getting the right support, or feel your move to adult services isn’t going the way it should, you can ask your CAMHS team to see a copy of the policy.
An advocate could help you go through this policy and help you understand if you're getting the support you deserve. You can also read our page on ‘What to expect’ for information about what should be happening.
"I wasn't supported appropriately during my transition, which left me without any support after being discharged from CAMHS."
If you need more support or you’re having problems with moving to adult services, it could help to find an advocate.
An advocate can be a trusted friend or family member, or a professional advocate. Advocates are people who help by:
"Rejection from adult mental health services does not take away your mental illness, and I believe that we all have the strength to recover under the care of our communities and ourselves too."
If you feel like you’re not being treated fairly or you’re not been given the support you need, you can make a complaint.
You can ask the service you’re making the complaint about how to do this. They might ask you to write a letter of complaint or to fill in a form.
Making a complaint can be a hard process to go through, especially if you’re not feeling well. Sometimes it can help to ask a trusted adult to help you, or see if there is an NHS complaints advocacy service in your area. They can help you write down what you’re worried about and what you want to happen.
If you're not getting the support you need from CAMHS or adult services for any reason, there are lots of other places that you can find support, like:
For more options, read our page on finding support.
"It was really hard for me to find the strength to help myself, but when I found services in my local area I felt so much more supported and safe."
This information was published in June 2019. We will revise it in 2021.
References are available on request. If you would like to reproduce any of this information, see our page on permissions and licensing.