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Benefits FAQ

Brief answers to some of the most common questions that our Infoline receives about benefits.

Mind's services

  • Mind's helplines provide information and support by phone and email.
  • Local Minds offer face-to-face services across England and Wales. These services include talking therapies, peer support and advocacy.
  • Side by Side is our supportive online community for anyone experiencing a mental health problem.

Other organisations

Citizens Advice

0800 144 8848 (England Adviceline)
0800 702 2020 (Wales Adviceline)
18001 0800 144 8884 (textphone)
Free, confidential information and advice on your rights, including money, housing, experiences of discrimination and other problems.

Disability Rights UK
Information and support for people living with a disability.

Lists government services and information.


0808 800 3333
Practical information and emotional support for disabled people.

The Advocacy People
Charity providing advocacy services, including IMHA services. (Formerly known as SEAP).

Shelter England

0808 800 4444
Provides free, confidential advice on housing and homelessness in England.

Helps people in financial difficulty to access benefits, grants and support services.

This information was published in November 2016.

References are available on request. If you would like to reproduce any of this information, see our page on permissions and licensing.

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