Benefits FAQ

Brief answers to some of the most common questions that our Infoline receives about benefits.

Your stories

Talking benefits in Brighton

Tom Pollard, Policy and Campaigns Manager
Posted on 27/09/2013

Healthy talks with Conservatives in Manchester

Ally Cobb, Mind Senior Policy and Campaigns officer
Posted on 03/10/2013

I took mental health to Parliament

James went to Parliament last week to ensure mental health is at the heart of the 2015 Election debate.

Posted on 23/06/2014

Useful contacts

Citizens Advice

The Citizens Advice website offers a range of self-help advice:

Citizens Advice is in the process of developing a national telephone advice line. It is now fully operational in Wales, but only for people who live or work there. In England the service is currently being rolled out area by area. If it is not yet available in your area, you will hear options for recorded information:

  • for Wales call 08444 77 20 20
  • for England call 08444 111 444

Disability DIAL

There are around 120 local Disability Information and Advice Line services (DIALs) throughout Great Britain run by and for disabled people. To find out if there is a DIAL that covers your area:

Telephone: (01302) 310 123
Text Phone: (01302) 310 123

Disability Rights UK

Website offers a range of information about benefits for disabled people
On the Government Website there is a benefit adviser facility


The advocacy organisation SEAP have produced a tool to help people prepare for benefits assessments.

You can access these through their website:

For information about housing benefit and council tax

Help to understand more about the welfare benefits system and what might be available to you, depending on your personal situation.

Mental Health A-Z

Information and advice on a huge range of mental health topics

> Read our A-Z


Helping you to better understand and support people with mental health problems

> Find out more

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