Benefits FAQ

Brief answers to some of the most common questions that our Infoline receives about benefits.

Mind's services

  • Helplines – our Infolines provide information and support by phone, email and text.
  • Local Minds – provide face-to-face services, such as talking therapies, peer support and advocacy, across England and Wales.
  • Elefriends – our supportive online community for anyone experiencing a mental health problem.

Other organisations

Citizens Advice

03444 111 444 (Adviceline)
03444 111 445 (Text relay)
citizensadvice.org.uk
Free, confidential information and advice on your rights, including with money, housing, legal and other problems.

Disability Rights UK

disabilityrightsuk.org
Information and support for people living with a disability.

GOV.UK

gov.uk
Lists government services and information.

Scope

0808 800 3333
scope.org.uk
Provides practical information and emotional support for disabled people.

SEAP

seap.org.uk
The advocacy organisation SEAP have produced a tool to help people prepare for benefits assessments.

Shelter England

0808 800 4444
england.shelter.org.uk
Provides free, confidential advice on housing and homelessness in England.

Turn2Us

turn2us.org.uk
Helps people in financial difficulty to access benefits, grants and support services.

This information was published in November 2016.

References are available on request. If you would like to reproduce any of this information, see our page on permissions and licensing.

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