Disclosure and Barring Service
DBS helpline: 03000 200 190
Minicom: 03000 200 192
Welsh: 03000 200 191
International: +44151 676 9390
DBS customer services
PO Box 3961
Royal Wootton Bassett
The Disclosure and Barring Service is the public agency responsible for processing requests for criminal record checks. They run a helpline for questions about DBS checks.
Safeguarding and Public Protection Unit
4th Floor Fry Building
2 Marsham Street
The Independent Monitor is an independent body responsible for reviewing disputes from applicants regarding local police information disclosed on enhanced DBS Certificates.
The Law Society
020 7242 1222 (England)
029 2064 5254 (Wales)
The Law Society provides details of solicitors you can get in touch with for specialist legal advice.
01634 247350 (call Monday to Friday, 10am to 4pm)
07824 113848 (Text or WhatsApp)
Unlock is a charity that supports with convictions who face challenges because of their criminal record. They have online information resources and offer a helpline service.
Where can I get support?
Local Minds support over 280,000 people across England and Wales. Their services include supported housing, crisis helplines, drop-in centres, employment and training schemes, counselling and befriending. They may be able to help you find advocacy services in your area.
Find your local Mind here.
Find an advocate
An advocate is a person who can both listen to you and speak for you in times of need. Having an advocate can be helpful in situations where you are finding it difficult to make your views known, or to make people listen to them and take them into account.
For information on advocacy services and groups in your area, you could start by contacting the Mind Legal Line and your local Mind.
Read more about how advocacy might help you.
This information was published in November 2018. We will revise it in 2020.