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Organisational Development

Mind regularly consults with people with lived experience – both nationally and locally – to help develop long-term strategy, as well as in the development of services, projects and campaigns on a day-to-day basis.

When Mind began working on its 2016-21 five-year strategy, Building on change, the charity set up a 'sounding board' comprising 22 people with different types of lived experience. They played an active role in forming all elements of the strategy, and helped the teams responsible for each strategic goal to develop work programmes that are now in place.

Tom's video

Tom is an Information Officer at Mind, in his film he discusses how people with lived experience of a mental health problem influence the development of Mind's information resources.

"It can be useful for both sides if you put in place an agreement or terms of reference at the very beginning, to pre-empt a variety of issues. Ideally, you should ask everyone involved in the process to sign or acknowledge an agreement and its terms and conditions; you can refer back to it at any point, should things become challenging."

At Mind we encourage people with lived experience to become Trustees of the organisation, there are a number of seats on the Board that only our members can be nominated for. This ensures the organisation is guided by lived experience at the highest and most strategic level. Sarah Rae, a Mind member and Trustee writes about her experience of sitting on Mind's Board, you can read about her experiences here.

To find out more about Mind membership please visit our membership page.

"People who use services are involved in governance, as Trustees and on sub-committees… they change things alongside us. They tell us what works and what doesn't."

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