Sometimes people are offered a worse service because of their mental health condition. This is called discrimination and, if you experience it when you use services or public functions, you may have a legal right to challenge it.

Quick facts

• The Equality Act 2010 is the law that gives you the right to challenge discrimination. This law may protect you from discrimination when you:
• use services or public functions (covered in these pages)
• are at work, applying for a job, made redundant or dismissed (see our legal pages on discrimination at work)
• buy, rent or live in property (see our legal pages on discrimination when buying, renting or living in property)
• are in education
• join some private clubs and associations.

• To get protection under the Equality Act, you usually need to show that your mental health problem is a disability. 'Disability' has a special legal meaning under the Equality Act. To find out if your mental health problem is considered a disability, see our page on disability.

• 'Services' includes services provided by private companies (such as hotels and restaurants), hospitals and government departments.

• A 'public function' is an act or activity taken by a public authority which is not a service; for example, law enforcement or the collection of taxes.

• Organisations and people providing services or public functions have to make adjustments for you if your disability puts you at a disadvantage compared with others who are not disabled, and it is reasonable for them to do so.

• If a public authority has discriminated against you when providing you services or public functions, you might also be able to complain that they have not followed the public sector equality duty.

• If you think you have experienced disability discrimination, there are several things you can do to make a complaint.

Please note

• This guide covers discrimination when you use services or public functions from the point of view of a person with a mental health problem.
• This guide applies to England and Wales.
• This guide contains general legal information, not legal advice. We recommend you get advice from a specialist legal adviser or solicitor who will help you with your individual situation and needs. See Useful contacts for more information.
• The legal information in this guide does not apply to children unless specifically stated.

 

---

This information was published in February 2018. We will revise it in 2020.