Crisis services

A guide explaining what mental health crisis services are available, how they can help and when to access them. Also provides guidance on how you can plan for a crisis.

Your stories

In crisis: my experience

In time for the release of the CQC's Mental Health Act report,Claire blogs about her experience of crisis care

Claire
Posted on 28/01/2014

How going to A&E helped me

Caroline blogs about how a visit to A&E helped her to realise she needed help.

Caroline
Posted on 27/11/2013

Note: For details of regional crisis houses and sanctuaries, see our page on crisis houses.

Anxiety UK

anxietyuk.org.uk

08444 775 774

Charity providing information and support for people experiencing anxiety disorders.

b-eat

b-eat.co.uk
adult helpline: 0808 801 0677
youthline: 0808 801 071

Offers information on eating disorders and runs a supportive online community. Also provides a directory of support services at helpfinder.b-eat.co.uk

Big White Wall

bigwhitewall.com
Online community for adults experiencing emotional or psychological distress. It is free to use in many areas if you live in the UK, if you're a student, or if you have a referral from your GP.

Bipolar UK

bipolaruk.org.uk

020 7931 6480

Charity providing information and support for people experiencing bipolar disorder, and their friends and family, including a helpline and online community.

C.A.L.L. (Community Advice and Listening Line)

callhelpline.org.uk

0800 123 737

Provides listening services, information and support for people experiencing a mental health problem in Wales.

CALM (Campaign against living miserably)

thecalmzone.net

0800 58 58 58

Provides listening services, information and support for men at risk of suicide.

Carers UK

carersuk.org

0808 808 7777

Charity providing information and support for people caring for someone else, including someone with a mental health problem.

Cruse Bereavement Care

cruse.org.uk

0844 477 9400

Charity providing information and support after someone you know has died.

Elefriends

elefriends.org.uk

A supportive community which provides online peer support for anyone experiencing a mental health problem.

Helplines Partnership

helplines.org

Directory of helplines available in the UK which you can search to find support suited to you.

The National Institute for Health and Care Excellence (NICE)

nice.org.uk

Produces clinical guidelines on recommended treatments for different conditions.

Next Generation Text Service

ngts.org.uk

Provides a talk/type relay service for anyone who has difficultly hearing or being understood when speaking over the phone. The cost of making phone calls through this service depends on your telephone service provider.

NHS 111

call: 111

Non-emergency medical help and advice for people living in England.

NHS Direct

0845 46 47

Non-emergency medical help and advice for people living in Wales.

NHS Choices

nhs.uk

Provides information on a wide range of health and social care topics. Provides an online search tool to find NHS services near you.

Nightline

nightline.ac.uk

Lists contact information for support and listening services run in universities and colleges across the UK.

No Panic

nopanic.org.uk

0844 967 4848

Provides a helpline, step-by-step programmes, and support for those with anxiety disorders.

OCD-UK

ocduk.org

0845 120 3778

A charity run by people with OCD who campaign and can help with local support group information

Papyrus HOPEline

papyrus-uk.org

0800 068 4141

Provides information and support for anyone under 35 who is struggling with suicidal feelings and self-harm.

Rethink Mental Illness

rethink.org

Charity providing information and support for people experiencing a mental health problem, including an online directory of local support services.

Samaritans

samaritans.org

116 123 (freephone)

jo@samaritans.org

Freepost RSRB-KKBY-CYJK
Chris PO Box 90 90
Stirling FK8 2SA

24-hour emotional support for anyone struggling to cope.

SANE

sane.org.uk

0300 304 7000

Runs SANEline helpline offering practical information and support. Also runs an online an support community called Black Dog Tribe.

The Silver Line

helpline: 0800 4 70 80 90 (freephone)

thesilverline.org.uk

Provides support, information, advice and friendship to older people (over the age of 55) who may feel lonely or isolated. Available 24 hours a day, 7 days a week.

Switchboard

switchboard.lgbt

0300 330 0630

LGBT+ helpline. Provides listening services, information and support for lesbian, gay, bisexual and transgender communities across the country.


This information was published in September 2015. We will revise it in 2018.


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