This guide explains what mental health crisis services are available, how they can help and when to access them. It also explains how you can plan for a crisis. If you're feeling in crisis right now, see our emergency advice.
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0800 58 58 58
thecalmzone.net
Provides listening services, information and support for anyone who needs to talk, including a web chat.
0800 132 737 (helpline)
81066 (text HELP plus your message)
callhelpline.org.uk
Provides information and support for people experiencing a mental health problem in Wales.
helplines.org
Membership body for helplines in the UK. Includes a searchable directory of services.
mindrecoverynet.org.uk
Publishes information on recovery colleges, including a searchable list of providers.
0808 808 4994
85258 (crisis messenger service, text THEMIX)
themix.org.uk
Support and advice for under 25s, including a helpline, crisis messenger service and webchat.
nice.org.uk
Produces guidelines on best practice in healthcare.
111 (Hywel Dda, Powys, Aneurin Bevan and Swansea Bay (including Brigend) Health Boards)
0845 46 47 (all other areas of Wales)
111.wales.nhs.uk
Non-emergency medical help and advice for people living in Wales. The contact number for this service differs depending on which area of Wales you are in.
nhs.uk
Information about health problems and treatments, including details of local NHS services in England.
nightline.ac.uk
Lists contact information for helplines and listening services in universities and colleges across the UK.
0800 068 41 41
07860 039967 (text)
[email protected]
papyrus-uk.org
Confidential support for under-35s at risk of suicide and others who are concerned about them. Open daily from 9am–midnight.
relayuk.bt.com
Provides a talk/type relay service for anyone who has difficulty hearing or being understood when speaking over the phone. The cost of making phone calls through this service depends on your telephone service provider.
0300 5000 927
rethink.org
Provides support and information for anyone affected by mental health problems, including local support groups.
116 123 (freephone)
[email protected]
Chris, Freepost RSRB-KKBY-CYJK
PO Box 90 90
Stirling FK8 2SA
samaritans.org
Samaritans are open 24/7 for anyone who needs to talk. You can visit some Samaritans branches in person. Samaritans also have a Welsh Language Line on 0808 164 0123 (7pm–11pm every day).
sane.org.uk
Offers emotional support and information for anyone affected by mental health problems.
prevent-suicide.org.uk
App with help and resources for people who feel suicidal or are supporting someone else.
0300 330 0630
switchboard.lgbt
Listening services, information and support for lesbian, gay, bisexual and transgender communities.
This information was published in October 2018. We will revise it in 2021.
References are available on request. If you would like to reproduce any of this information, see our page on permissions and licensing.