Crisis services and planning for a crisis

A guide explaining what mental health crisis services are available, how they can help and when to access them. Also provides guidance on how you can plan for a crisis.

Your stories

Accessing NHS services in a crisis

Simon tells us about his experiences accessing NHS services in a crisis.

Posted on 05/07/2018

In crisis: my experience

In time for the release of the CQC's Mental Health Act report,Claire blogs about her experience of crisis care

Posted on 28/01/2014

How going to A&E helped me

Caroline blogs about how a visit to A&E helped her to realise she needed help.

Posted on 27/11/2013

Befrienders Worldwide
Worldwide directory of emotional support helplines.


C.A.L.L. (Community Advice & Listening Line)

0800 132 737
Provides listening services, information and support for people experiencing a mental health problem in Wales. Also provides a text messaging service.


CALM (Campaign Against Living Miserably)

0800 58 58 58 (5pm–midnight)
Provides listening services, information and support for men at risk of suicide, including web chat (5pm–midnight).


Helplines Partnership
Directory of helplines available in the UK which you can search to find support suited to you.


Mind Infoline

0300 123 3393 (Monday–Friday 9am–6pm)
[email protected]
Details of local Minds and other local services, and Mind's Legal Advice Line. Language Line is available for talking in a language other than English.


Mind Recovery Net
Publishes information on recovery colleges, including a searchable list of providers.


The Mix

0808 808 4994 (Sunday–Friday 2pm–11pm)
Support for under-25s including email support and text messaging.


The National Institute for Health and Care Excellence (NICE)
Produces clinical guidelines on recommended treatments for different conditions, including guidance about joint crisis plans.


Next Generation Text Service
Provides a talk/type relay service for anyone who has difficulty hearing or being understood when speaking over the phone. The cost of making phone calls through this service depends on your telephone service provider.


NHS 111

call: 111
Non-emergency medical help and advice for people living in England, and certain areas of Wales.

NHS Direct Wales

0845 46 47
Non-emergency medical help and advice for people living in Wales.


NHS Choices
Provides information on a wide range of health and social care topics. Provides an online search tool to find GPS and NHS services near you, including day services.


Lists contact information for helplines and listening services in universities and colleges across the UK.



0800 068 4141 (weekdays 10am–10pm, weekends 2pm–10pm and bank holidays 2pm–10pm)
text: 07786 209 697
email: [email protected]
Provides information and support for anyone under 35 who is struggling with suicidal feelings, or anyone concerned about a young person who might be struggling.


Rethink Mental Illness
Charity providing information and support for people experiencing a mental health problem, including an online directory of local support services.



116 123 (freephone)
email: [email protected]
PO Box 90 90
Stirling FK8 2SA

24-hour emotional support for anyone struggling to cope.



0300 304 7000 (4.30pm–10.30pm every day).
Helpline offering practical information and emotional support in a crisis.


Stay Alive
App with help and resources for people who feel suicidal or are supporting someone else.



0300 330 0630 (10am–10pm every day)
email: [email protected]
LGBT+ helpline. Provides listening services, information and support for lesbian, gay, bisexual and transgender communities.


This information was published in October 2018 – to be revised in 2021. References are available on request. If you would like to reproduce any of this information see our page on permissions and licensing.

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