Crisis services and planning for a crisis

A guide explaining what mental health crisis services are available, how they can help and when to access them. Also provides guidance on how you can plan for a crisis.

Your stories

Accessing NHS services in a crisis

Simon tells us about his experiences accessing NHS services in a crisis.

Simon
Posted on 05/07/2018

In crisis: my experience

In time for the release of the CQC's Mental Health Act report,Claire blogs about her experience of crisis care

Claire
Posted on 28/01/2014

How going to A&E helped me

Caroline blogs about how a visit to A&E helped her to realise she needed help.

Caroline
Posted on 27/11/2013

Befrienders Worldwide

befrienders.org
Worldwide directory of emotional support helplines.

 

C.A.L.L. (Community Advice & Listening Line)

0800 123 737
callhelpline.org.uk
Provides listening services, information and support for people experiencing a mental health problem in Wales. Also provides a text messaging service.

 

CALM (Campaign Against Living Miserably)

0800 58 58 58 (5pm–midnight)
thecalmzone.net
Provides listening services, information and support for men at risk of suicide, including web chat (5pm–midnight).

 

Helplines Partnership

helplines.org
Directory of helplines available in the UK which you can search to find support suited to you.

 

Mind Infoline

0300 123 3393 (Monday–Friday 9am–6pm)
[email protected]
Details of local Minds and other local services, and Mind's Legal Advice Line. Language Line is available for talking in a language other than English.

 

Mind Recovery Net

mindrecoverynet.org.uk
Publishes information on recovery colleges, including a searchable list of providers.

 

The Mix

0808 808 4994 (Sunday–Friday 2pm–11pm)
themix.org.uk
Support for under-25s including email support and text messaging.

 

The National Institute for Health and Care Excellence (NICE)

nice.org.uk
Produces clinical guidelines on recommended treatments for different conditions, including guidance about joint crisis plans.

 

Next Generation Text Service

ngts.org.uk
Provides a talk/type relay service for anyone who has difficulty hearing or being understood when speaking over the phone. The cost of making phone calls through this service depends on your telephone service provider.

 

NHS 111

call: 111
111.nhs.uk
Non-emergency medical help and advice for people living in England, and certain areas of Wales.

NHS Direct Wales

0845 46 47
nhsdirect.wales.nhs.uk
Non-emergency medical help and advice for people living in Wales.

 

NHS Choices

nhs.uk
Provides information on a wide range of health and social care topics. Provides an online search tool to find GPS and NHS services near you, including day services.

 

Nightline

nightline.ac.uk
Lists contact information for helplines and listening services in universities and colleges across the UK.

 

Papyrus HOPELINEUK

0800 068 4141 (weekdays 10am–10pm, weekends 2pm–10pm and bank holidays 2pm–10pm)
text: 07786 209 697
email: [email protected]
papyrus-uk.org/hopelineuk
Provides information and support for anyone under 35 who is struggling with suicidal feelings and self-harm.

 

Rethink Mental Illness

rethink.org
Charity providing information and support for people experiencing a mental health problem, including an online directory of local support services.

 

Samaritans

116 123 (freephone)
email: [email protected]
Freepost RSRB-KKBY-CYJK
PO Box 90 90
Stirling FK8 2SA

samaritans.org

24-hour emotional support for anyone struggling to cope.

 

SANEline

0300 304 7000 (4.30pm–10.30pm every day).
sane.org.uk
Helpline offering practical information and emotional support in a crisis.

 

Stay Alive

prevent-suicide.org.uk
App with help and resources for people who feel suicidal or are supporting someone else.

 

Switchboard

0300 330 0630 (10am–10pm every day)
email: [email protected]
switchboard.lgbt
LGBT+ helpline. Provides listening services, information and support for lesbian, gay, bisexual and transgender communities.

 


This information was published in October 2018 – to be revised in 2021. References are available on request. If you would like to reproduce any of this information see our page on permissions and licensing.


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