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Frequently Asked Questions

Got questions about Crafternoon? You've come to the right place! If you can't find the answer you need then please do drop us an email and we'll be able to help. 

 Your kit includes the following:

  • Your Crafternoon guide with lots of planning and fundraising tips

  • Craft templates to get you and your guests ready for your Crafternoon

  • Recipes for you to try

  • A Crafternoon poster to advertise your event

  • Bunting and a banner to decorate your Crafternoon

  • A poster with information about the difference you're making

  • A FreePost envelope and donation form for sending in the funds.

No problem, we’re here to help! We recommend starting by choosing which video call service you’d like to use, for example Facebook Rooms, Google Meet, Zoom, or Microsoft Teams. Then check out our step by step guides for Zoom, Facebook and Google for your next steps. If you need any more help please just drop us an email – [email protected]

Crafternoon day is Saturday 5 December this year, but you can hold your Crafternoon any day that suits you in the festive period. If you're holding your Crafternoon at work we recommend Thursday 3 December as a great day to get together with colleagues. 

Hold your Crafternoon in the place that best suits you. For lots of us this year this will be online using a platform like Zoom, Facebook or Google Hangouts, in order to comply with coronavirus restrictions. If you do choose to hold your Crafternoon in person, for example with your household, please follow the latest UK Goverment guidance, including from devolved nations of Scotland, Wales and Northern Ireland. 

We think the best way to fundraise is to ask your guests for a donation for attending. Exactly how much you ask your guests to donate is up to you.

Take a look at page six of your Crafternoon guide for our top tips for making fundraising fun and easy at your Crafternoon.

There are other ways to raise even more money at your Crafternoon, such as playing games or holding a raffle. You can find lots of games and extra fundraising resources to help with this online here.

By Just Giving page

If you have a Just Giving page to collect your Crafternoon fundraising you don't need to take any further action, donations will come straight to us.


Make a card payment on our website and remember to include ‘Crafternoon’ in the Event Name field, so we can say thank you. 

Donate now

By Facebook fundraiser

If you collected donations on Facebook for your Crafternoon you don't need to take any further action they will be sent to us directly. However, please send us an email to let us know so we can thank you!

Over the phone

Call our Supporter Relations team on 0300 999 3887 to make a credit or debit card payment.

By post

Fill in your donation form included in your kit (or download one here) with cheques or your credit or debit card details (please do not send cash). Make sure to include your name and address so we know the money came from you.

Send it to our Freepost address:



Granta House

15-19 Broadway


E15 4BQ

You can find your supporter reference number on your emails from the Crafternoon team, or just email [email protected] and we'll send it over to you. 


If you would like to pay in cash, please email us to request a paying in slip, which you can use to bank cash directly at any branch of NatWest. Please do not send cash in the post.

Of course! Crafternoon is for everyone whether you’re a beginner or an expert. 

You don't need any special skills or previous crafting experience, because the Mind Crafternoon team are here to provide all the tips, pointers and practical support you could ever need.

We recommend looking in your Crafternoon kit or on the crafty templates page for craft ideas that are great for beginners.

If you're a more advanced crafter then feel free to customise the templates or make any other crafts you enjoy.

We'll be with you every step of the way as you plan your Crafternoon. So if you find yourself with any questions or queries we’ll be on hand to help either by email or telephone on 0300 999 3887.

Crafternoon kits will be sent out from October. Your kit will be brimming with craft templates, fundraising ideas and planning tips. 

You’ll also need to keep an eye on your inbox as we’ll be sending you a series of enewsletters full of even more crafty ideas and advice in the run up to your Crafternoon. 

Another great way to get inspiration is by joining our Crafternoon Facebook group for tips and advice from other people who are holding a Crafternoon.

Thank you for registering for Crafternoon!. You should have received an email straight away when you registered. If you did not receive please check in your junk folder, or you may have to register again.

The first Christmas Crafternoon kits will be sent out in early October, and usually take 7-10 days to arrive. If you have any difficulties with your registration or haven't received your kit in this time please do give us a call on 0300 999 3887 or drop us an email.

The best way to find out if someone is holding a Crafternoon near you is to join our Crafternoon Facebook group. You will then be able to ask the other members if they are holding an event near you, and if it is open to the public.

Lots of our templates are for paper crafts. One of the reasons is because the materials are cheap, but the finished effects of the crafts will still look fantastic. 

If you're looking for free or cheap materials, take a look at our suggested suppliers list. You can also contact local businesses who might be happy to donate raffle prizes or craft materials. Tell them about Crafternoon, tell them about Mind, and tell them why Mind is an important charity to you.

We can then send you a supporting letter to use when you approach any companies. This will officially confirm that you are holding a Crafternoon for Mind and increases the chances of a business donating. To get your supporting letter just email us or call 0300 999 3887.

Online fundraising pages are a brilliant way to fundraise. They’re free, quick, secure, and donations reach us automatically, so no chasing people for pledged money.

We recommend Just Giving but you could also use Facebook Fundraising or Virgin Money Giving. They very simple to set up, just click on "start fundraising" and you will be guided through the process of setting up your page.

If you need any further support with setting up an online fundraising page, we'd be more than happy to help. Get in touch by emailing us at [email protected].

You can hold a Crafternoon if you’re under 18, however your parent or guardian will need to complete the Crafternoon registration form on your behalf. They will also need to email us with more info about your Crafternoon – just so we know that they’re happy with what you’re doing.

Unfortunately our public liability insurance does not cover third party fundraisers.

Most venues do have insurance that covers third party events. So to avoid any extra work or costs, it will be easiest if you can secure a venue where you will be covered under their public liability insurance.

If that’s not possible, then it’s best to have a chat to an insurance broker.

There are some important rules around holding a simple raffle or lottery to be aware of, and in some instances you’ll need to obtain a gambling licence. Usually if you’re holding a private raffle then you won't need a licence, but if you're holding a public raffle then it's a good idea to check whether you'll need one or not with your local council. 

In a private raffle, tickets can only be sold at the event, on the premises of the event, and the raffle must not be the sole purpose for the event. The raffle will also need to be drawn and winners announced at the event. If your raffle does not fall into all of the conditions above, then your raffle is a public raffle and you will need to get a gambling licence from your local authority.

If you are unsure as to whether or not your raffle is public or private, then it’s always best to give your local authority a ring to double check.

And don’t forget, as under-16s are not allowed to gamble, you must not sell them any raffle tickets, whether your raffle is private or public.

Crafternoon is a national Mind fundraising activity. Of course you can still hold a crafty fundraising event to raise money for your local Mind, but we do ask that you contact your local Mind directly for advice and fundraising materials.

You will also need to make sure that the event is advertised in aid of your local Mind, and you do not use any fundraising materials with national Mind’s charity number on it. Otherwise, the money raised will legally have to come to national Mind.  

You cannot use our main Mind logo on your own materials, but we do have a dedicated supporter logo that states you are fundraising in aid of Mind. We would be happy to send you this logo, just email us.

We can only claim Gift Aid on your Crafternoon fundraising if we collect contact details and a Gift Aid declaration from each person who donates towards your Crafternoon. This is so we can prove that they are eligible by being a UK taxpayer.

If you collect donations on Just Giving, it will automatically ask your donors for this information.

If you are collecting offline and you would like us to be able to claim Gift Aid, please use a sponsorship form to record details of how much each guest donates and their details then send this to us with your fundraising. Just drop us an email if you'd like a form.

Please note that your fundraising total on our records will be the total without Gift Aid included, as this income is not guaranteed and including it could result in inaccurate records.

Firstly, thank you so much for your wonderful support, we hope you had a lovely time at your Crafternoon! 

If you've paid in your fundraising or if you have a fundraising page with Just Giving or Virgin Money Giving you should receive a thank you email with an editable certification within eight weeks. If you have not received this or need it sooner for any reason just let us know by sending us an email - [email protected]

If you raised over £50 you will also receive a Crafternoon badge in the post. We'll send this out in late January to give everyone a chance to hold their Crafternoons. Please do make sure you have paid in your fundraising by 10 January to receive a badge.

If you have used a alternative fundraising platform like Facebook or Tiltify please drop us an email at [email protected] as we won't be able to send a thank you automatically unless you let us know.


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