When you ask people to take part in an activity, some might want to get involved in the hope that you will address their individual concerns, and that as a result of their participation, services can be shaped to cater for their specific issues.
It’s easy to understand why that might be a motivation for someone to participate, especially if their needs aren’t being met. But, the burden of expectation can be tough to manage, particularly when lots of people think their priorities are more important than those of other people.
Again, it helps to be explicit from the start, setting out in advance what participants can reasonably expect to happen. Having this in writing can be very helpful, if you encounter this challenge you will have something to refer to that can help move the conversation on. It can also be helpful to signpost people onto a relevant member of staff or service that is equipped to deal with the issue.