Explains what you can do if you experience a problem with the health or social care you receive or think you should have received.
View this information as a PDF (new window)
If you want support, advice or more information about how to complain, there are many organisations you can get in touch with for independent and free help.
In particular, you can contact:
Here are some organisations that can give you advice, support and information about making a complaint:
For details on how to contact any of these organisations see Useful contacts.
Advocacy means getting support from another person to help you express your views and wishes, and to help make sure your voice is heard. Someone who helps you in this way is called your advocate. (See our pages on advocacy for general information on what advocacy is and how it can help you.)
Here are some organisations that offer advocacy services to help you make a complaint:
For details on how to contact any of these organisations see Useful contacts.
This information was published in May 2017.
This page is currently under review. All content was accurate when published.
References are available on request. If you would like to reproduce any of this information, see our page on permissions and licensing.