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Coronavirus useful contacts – for 11-18 year olds

Details of helpful organisations and other types of support available to 11-18 year olds during the coronavirus pandemic.

Stay safe

If you feel overwhelmed, or like you want to hurt yourself, support is available for you to talk things through. You deserve help as soon as you need it.

To talk with someone confidentially about how you feel, you can:

If you feel like you may attempt suicide, or you have seriously hurt yourself, this is an emergency. You can:

  • Call 999 and ask for an ambulance.
  • Tell an adult you trust and ask them to call 999 for help.

Mental health emergencies are serious. You aren't wasting anyone's time.


0808 801 0711 (youthline)
0808 801 0811 (studentline)
Under 18s helpline, webchat and online support groups for people with eating problems, such as anorexia and bulimia.
Includes advice and support for those who have an eating problem and are finding things harder during the pandemic.


0800 023 2033 (helpline)
Information and support for young people in care, and young care leavers.
Become also has advice related to coronavirus.

Carers Trust
Information and support for unpaid carers.
Includes information to support young carers and young adult carers during coronavirus.


0800 1111
Support for children and young people in the UK, including a free 24-hour helpline.
Includes information and support if you’re feeling worried about coronavirus.


Honest information about drugs, and a confidential helpline in English and Welsh.

Hope Again

0808 808 1677 (helpline)
Support for young people who have lost a loved one, in English and Welsh.


080880 23456 (helpline)
84001 (text)
Information, advice and advocacy helpline for children and young people.
Includes information about coronavirus, in English and Welsh.

National Society for the Prevention of Cruelty to Children (NSPCC)

0800 1111 (helpline)
Support for children experiencing abuse.


0800 068 4141 (helpline)
07860039967 (text)
Provides confidential support if you, or someone you know, is thinking about suicide.


Provides help and support with relationships, including telephone counselling and anonymous live chat.


0808 2000 247 (helpline)
Support, information and advocacy for young people experiencing violence and abuse.


116 123 (helpline)
24-hour emotional support for anyone who needs to talk, available in English and Welsh.
Includes information and support if you’re worried about your mental health during the coronavirus outbreak.

Shelter and Shelter Cymru
Information and advice for homeless young people, in English and Welsh.
Includes coronavirus housing advice.

The Mix

0808 808 4994 (helpline)
85258 (crisis messenger service, text THEMIX)
Support and advice for under 25s, including a helpline, crisis messenger service and webchat.
Includes information on how to deal with coronavirus-anxiety.

rovides information and support around mental health.
Includes information on looking after your mental health during coronavirus.

Young Stonewall

08000 50 20 20 (helpline)
Information and support for all young lesbian, gay, bi and trans people.

This information was last updated on 15 June 2020.

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