Charity annual report and accounts 2024–2025
We’re in the middle of a mental health emergency.
1 in 4 adults in England and Wales experience a mental health problem each year. Far too many
wait months to get support, including for the most serious mental illnesses. Far too many get more unwell as they wait.
At the same time, the number of children and young people in the UK who are struggling is soaring. Inequality and social injustice are taking a big toll on mental health. And the cost of living crisis is only making things worse.
But, even in the middle of this emergency, our impact is clear to see.
Our community reaches right across England and Wales. It brings together local Minds, shops, our partners and our national charity. It’s driven forward by tens of thousands of:
- Supporters
- Campaigners
- Fundraisers
- Volunteers
- People with lived experience of mental health problems
Together, we fight back against the mental health emergency.
This charity annual report gives a sense of how we do it. It shows what we did in 2024/25 to make sure every person and every community knows they can turn to Mind. It shows our charity results and how we worked every day to create a more mentally healthy society.
This report shows how the Mind federation kept building on 80 years of progress in 2024/25, to make sure no mind is left behind.
What we did in 2024 – 2025
Here are some of the things we're proud of from 2024 and 2025. You can find out more in the full report.
2024–2025 in numbers
We responded to 116,000 queries to our support and information helplines.
Our mental health information was accessed 22 million times.
13,000 people signed up to Side by Side, our online peer support community.
3.14 million people had a conversation about mental health.
We created 15,506 opportunities for people to share their lived experience.
35,373 campaigners were on our campaigner mailing list at the end of 2024-25.
Engaging minds
Right through 2024/25, we inspired more people to take action for mental health. We teamed up with household names, built closer links with local Minds, and connected people to support each other.
- We worked shoulder to shoulder with local Minds throughout 2024/25, reflecting our renewed focus on supporting them to sustain strong, local services for the long term. And that included
supporting 31 local Minds to organise Mental Elf festive runs and walks in November and December. - Our Christmas campaign raised over £400,000, with everything from online ads to direct mail using 1 key message – ‘While there’s still time.’
- The 'As seen on Netflix' partnership saw the streaming service selling iconic items from some of its biggest shows to raise money for Mind. Hundreds of people queued around the block outside pop-up shops in London and Birmingham in October, and raised massive awareness of mental health.
Supporting minds
In communities, online and over the phone, Mind is there. We help millions of people get the mental health support and information they need, when they need it. And we make sure more people can live life to the full and take action to protect their rights.
- This year we partnered with ORCHA, who are experts in quality-checking health apps. We teamed up to create the Mind app library. Anyone can now visit the library online and be confident that the apps we’ve recommended are safe, credible and trustworthy.
- In 2024/25, our mental health information was accessed 22 million times. Every resource is regularly updated, created with experts, and guided by people’s lived experiences.
- We also answered a combined total of 116,000 calls to our infoline, welfare benefits line, legal line and support line.
Changing minds
Wherever we see injustice and discrimination that make life harder for people with mental health problems, we take action.
- In 2024, we launched our groundbreaking annual overview of the state of mental health in England and Wales – The Big Mental Health Report. It brings together research evidence, official data, mental health policies and people’s lived experiences.
- As a Core Participant in the UK Covid-19 Inquiry module on healthcare, we made sure mental health wasn’t ignored. We showed how a lack of planning created a catastrophe for mental health during the pandemic, especially for children and young people.
Equitable minds
We have to break the links between poverty, racism and mental illness. For Mind, that means embedding anti-racism in everything we do and becoming more relevant to marginalised groups.
- The Patient and Carer Race Equality Framework (PCREF) was launched in 2023, and in 2025 we made it part of our Mind Quality Mark. That’s the overall quality standard that all local Minds need to meet. So, all local Minds now know they need to meet the PCREF principles.
- The Black Mental Health Collective brings Mind together with 11 partners and local Minds that are determined to improve Black mental health and wellbeing. In 2024/25, we supported local Minds to follow new race equality guidance and joined the Black Mental Health Collective to push for equity together.
- The Black Mental Health Manifesto was launched in August 2024. It features 23 asks to improve mental health support for Black people in the UK.
Learn about our impact in the full report and accounts
Discover our impact on previous annual report and accounts
