How do Mind's face-to-face training courses work?
Mind delivers face-to-face training in workplaces across England and Wales, and occasionally beyond. All you need is:
- A space big enough to fit the learners and our trainer
- A laptop and projector with audio and Wi-Fi
- A flip chart and pens or a white board
How much does face-to-face training from Mind cost?
A full day in-person training session costs £2,200 plus VAT for up to 16 delegates. We have subsidised rates for statutory bodies and registered charities.
Can I pick the dates Mind delivers the training?
Our training is very popular, so we might not always be able to do your first choice of dates. But we'll always try our hardest to organise training to suit you.
Please let us know with plenty of advanced notice, and offer us a choice of dates if you can.
How do I sign up?
Get in touch to arrange face-to-face training at your workplace, or for more information.
What face-to-face training does Mind offer?
We offer courses on the following topics. Click on the links to find out more about what each course covers:
Mental health awareness
Who is the course for?
This course is for anyone who'd like a better understanding of mental health conditions.
How long does it last?
The course lasts for 6.5 hours. We estimate timings based on how much content and activity we have to cover.
Sometimes timings may change slightly, if we have larger groups, attendees come late, discussions run longer, or there are unexpected interruptions.
What are the course aims?
The course aims to:
- Raise awareness of mental health and how it can vary
- Outline different mental health problems
- Share tips for supporting people
- Explore how mental health and wellbeing interact with daily life
- Highlight stigma and discrimination, and how to tackle them
- Share tips on how to have supportive conversations about mental
health - Provide sources of support and information
What does the course cover?
This course covers:
- What mental health means to you
- What might contribute to a mental health problem – inequality in mental health support
- Stigma – what is stigma, how can stigma affect our mental health, how can we tackle stigma
- Stress – what is stress, stress versus pressure, managing stress, dealing with pressure, treating signs and symptoms of stress
- Introduction to mental health – what are mental health problems, mental health and mental wellbeing, what is depression, what causes depression, how might depression feel, what is anxiety, what causes anxiety, how might anxiety feel
- Mental health continued – schizophrenia, bipolar disorder, borderline personality disorder, PTSD, eating disorders, OCD
- Suicide – who can be at risk, how to help someone feeling suicidal, if someone needs help urgently, looking after yourself
- Empathy – what is empathy, why is it important, having conversations
- Mental health and the law – Mental Health Act 1983, Equality Act, protected characteristics, telling an employer about mental health problems
- Mental health and life – how common are mental health problems, resilience, 5 ways to wellbeing, sleep and mental health, money and mental health
- Sources of support – sources of support for mental health at work, how Mind can help
Managing mental health at work
Who is the course for?
Are you a line manager and keen to support staff wellbeing at work? This course will help you to recognise when a staff member may need support and what you can do to help them.
How long does it last?
The course lasts 7 hours or longer. We estimate timings based on how much content and activity there is to cover
Timings might sometimes change slightly if there's a bigger group, attendees join late, discussions run longer, or we have any unexpected interruptions.
What are the course aims?
The course aims to:
- Raise awareness of mental health among managers
- Build understanding of different mental health problems
- Explore how to build resilience and support people in the workplace
- Build skills to look after yourself when supporting others
- Outline managerial role in building positive and supportive cultures at work
- Provide sources of support and information
What does the course cover?
This course covers:
- What does mental health mean to you?
- Mental health and your role as a manager – mental health and wellbeing, mental health insights, the business case, absenteeism, presenteeism, and turnover
- Stigma – how can stigma affect our mental health, how can we tackle stigma at work
- Stress – what is stress, stress versus pressure, supporting someone experiencing stress, managing stress, developing resilience, behaviours that impact your team's resilience
- Depression – what is depression, what are the signs of depression, how might depression feel
- Anxiety – what is anxiety, what does anxiety feel like
- Suicide – who can be at risk, how to help, if someone needs help urgently, looking after yourself
- Mental health continued – schizophrenia, bipolar
disorder, borderline personality disorder, post-traumatic stress disorder, eating problems, obsessive compulsive disorder, 5 ways to wellbeing, looking after yourself - Having conversations about mental health – setting the scene, creating a safe space, having the conversation
- Providing support at work – providing support at different stages, creating a framework, Wellness Action Plans, best practice for 121s, active listening, supporting an employee who is off work or returning to work, best practice for return to work interviews
- Mental health and performance – how can poor mental health affect us, supporting people in performance management conversations, sources of support at work and from Mind
- The law and reasonable adjustments – mental health and the law, your legal duty, reasonable adjustments, protected characteristics
- Policies – why organisational policies matter, organisational policies and mental health, taking stock of wellbeing
Mental health and how to support someone
Who is this course for?
This practical and interactive course gives you a chance to explore what non-specialists can do to help colleagues feel safe, supported and understood. This course is for anyone who works or lives with someone who experiences a mental health problem.
How long does it last?
The course lasts 6 hours and 45 minutes. We estimate timings based on how much content and activity there is to cover.
Timings may sometimes change depending on the number of attendees (the bigger the group, the slower the pace), attendees joining late, longer discussions or unexpected interruptions.
What are the course aims?
The course aims to:
- Develop an informed understanding of mental health
- Outline experiences of different mental health problems
- Provide practical guidance and tools for supporting people
- Share information about different types of support
- Explore how we can look after ourselves when supporting others
- Increase confidence in having supportive conversations about
mental health - Provides sources of support and information
What does the course cover?
This course covers:
- What does mental health mean to you?
- Mental health and mental wellbeing
- Stigma – what is stigma, how can we tackle stigma, how can stigma affect our mental health?
- Stress – what is stress, stress versus pressure, supporting someone with stress, managing stress, supporting resilience
- Depression – what is depression, supporting someone with depression, how depression might feel
- Anxiety – what is anxiety, what does anxiety feel like, supporting someone with anxiety
- Suicide – who can be at risk, how to help someone feeling suicidal, if someone needs help urgently, looking after yourself
- Mental health continued – understanding and supporting someone with psychosis, schizophrenia, bipolar disorder, borderline personality disorder, eating problems, or OCD, supporting someone who self-harms
- Helpful approaches when supporting someone – helpful approaches for supporting others, active listening, empathy, having conversations, questions to ask and questions to avoid
- Sources of support at work and from Mind
- Looking after yourself while supporting someone – your role in supporting a colleague, setting healthy boundaries, looking after yourself, 5 ways to wellbeing, how supporting someone might affect your own mental health
Customer support and mental health
Who is this course for?
This course will increase your understanding of mental health problems and how this can impact your customers, contacts or clients. It's for anyone whose role brings them into direct contact with customers either face-to-face, over the phone or online.
How long does it last?
The course lasts 6 hours and 50 minutes. Timings might sometimes change slightly if we have larger groups, attendees join late, discussions run longer or there are unexpected interruptions.
What are the course aims?
The course aims to:
- Raise awareness of mental health and how it can vary
- Explain how mental health problems can impact us and our customers
- Understand how best to respond to and support customers
- Understand how to care for your own mental health and wellbeing at work
- Provide sources of support and information
- Share practical tips for supporting people
What does the course cover?
This course covers:
- What does mental health mean to you?
- Stigma – what is stigma, how can we tackle it, and how can it affect our mental health
- Stress – what is stress, how might stress feel, stress versus pressure, managing stress
- Depression – what is depression and how might it feel
- Anxiety – what is anxiety, what can cause it, and how might it feel
- Mental health continued – schizophrenia, bipolar disorder, PTSD, OCD, eating disorders, borderline personality disorder, supporting distressed customers
- Suicide – who can be at risk, how to help someone feeling suicidal, if someone needs urgent help, looking after yourself
- Customer support and mental health – customer vulnerability in the UK, how can people be at risk, relationship between mental health and money, consumer duty, signs a customer needs support
- Safeguarding and capacity – what is safeguarding, helpful boundaries when supporting a customer, mental capacity
- Responding to the needs of our customers – how can we respond to customer needs, empathy, facing challenging situations
- Supporting someone experiencing a mental health problem – how to support someone, LEGS, active listening
- Looking after yourself – tips, work and life boundaries
- Support for you – sources of support at work and from Mind
Ready to book?
Get in touch to arrange training at your workplace, or for more information.
Other ways we can support you
There are loads of ways we can help improve mental health in your workplace. Whether you're an individual or employer, we have virtual training and online eLearning courses to suit your needs.
