We are appalled by the reported behaviour of certain staff at Mind Monmouthshire in 2016 and 2017. This is not the kind of behaviour we expect or tolerate from our local Minds and it does not reflect our values.
Our local Minds are independent charities in their own right that affiliate to the Mind brand. We were made aware of the reported incidents via a complaint in 2018 and, given the seriousness of the allegations, met with the person who made the complaint. As the issue was already being taken to tribunal, it was not appropriate for us to investigate. However, we did conduct a compliance check of their policies, procedures and practices to make sure that they were meeting the standards we expect. By this time Mind Monmouthshire had already commissioned an external investigation and made changes made as a result, including diversity training for all staff. We are confident that Mind Monmouthshire is now a robust organisation that meets our quality standards but we will continue to take seriously any feedback about our local Minds, via our complaints procedure and whistleblowing hotline.