This page is for family and friends who want to support someone who is hearing voices.

If someone you care about hears voices you might find it hard to understand what they are experiencing. You might not know how to help. But there are lots of positive things you can do to support them.

• Accept that their experience of the voices is real. Everyone will have a unique experience of hearing voices and will think about their voices in different ways. You can help by accepting their experience as real - even if you find it hard to understand.

• Ask them what would help. Avoid making assumptions about what they find difficult. Different people want different support at different times. Sometimes the best thing to do can be to ask them what, if anything, you can do to help.
• Reassure them that they are not alone. Lots of people who hear voices don't realise that other people do too. It can also help to reassure them that hearing voices does not necessarily mean that they are ill. There are lots of reasons why people hear voices.
• Encourage them to talk about their experience. They may want to talk to you or they may feel safer talking to a doctor, support worker or someone from a support group.

Eventually I did confide in one of my closes friends. He told me without any drama that it was a fairly normal reaction to a highly stressful situation.

• Learn more about the experience of hearing voices and help challenge stigma. Our pages why do I hear voices and what it's like to live with voices might be a good place to start.
• Help them seek treatment and support if they want it. See our page on how to support someone to seek help for more information. But remember that not everyone who hears voices will want, or need, to seek additional treatment or support.
• Take care of yourself. Your mental health is important too and looking after someone else could put a strain on your wellbeing. See our pages on coping as a carer,managing stress and maintaining your wellbeing for more information on how to look after yourself.

This information was published in February 2016. We will revise it in 2019.