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Coronavirus useful contacts

Details of helpful organisations, public services, government guidance and other types of support available during the coronavirus pandemic.

If you feel unable to keep yourself safe, it's a mental health emergency.

Get emergency advice

Support for mental and physical wellbeing

  • Helplines – our Infolines provide information and support by phone, email and text.
  • Side by Side – our supportive online community for anyone experiencing a mental health problem.
  • Local Minds – provide local mental health support across England and Wales, offering telephone helplines and online services during coronavirus. 


0344 800 0550
Mental health information and advice for people living in Scotland.

inspire (formerly the Northern Ireland Association for Mental Health)
Provides services for mental health, learning and intellectual disability, autism, addiction, workplace and student wellbeing across the island of Ireland.

NHS UK coronavirus information. Includes guidance on staying at home, checking symptoms and supporting others.

Also gives guidance on accessing NHS services from home, including getting a GP appointment, ordering prescriptions, managing long-term conditions and looking after your health.

You can also call the NHS's 111 service for health advice and support over the phone, in England, Scotland and some parts of Wales.

And you can access mental wellbeing support in England from the NHS's Every Mind Matters, including information on coping during the pandemic.

NHS 111 coronavirus symptom checker
Online NHS 111 service to check if you have coronavirus symptoms. Includes information on getting an isolation note if you or someone you live with has coronavirus symptoms. 

NHS Wales
NHS coronavirus information for people living in Wales, in English and Welsh.

The NHS's 111 telephone service is available in the Welsh health board areas of Hywel Dda, Powys, Aneurin Bevan and Swansea Bay (including Bridgend).

In other areas of Wales, you can call NHS Direct on 0845 46 47 for health advice and support. 

And you can access mental wellbeing advice and support in Wales, including information on coping during the pandemic.

NHS Inform (Scotland)
NHS coronavirus information for people living in Scotland. 

Public Health Agency (Northern Ireland)
Public Health Agency coronavirus information for people living in Northern Ireland.

The Northern Irish government website NI Direct also offers mental wellbeing advice and support for people in Northern Ireland, with tips for coping during the pandemic.

British Red Cross

0808 196 3651
Emotional support to help you cope if you are experiencing loneliness, isolation, depression or bereavement. Provides practical help for anyone finding it hard to access food and medication, including support if you live independently. Offers information on getting help during the coronavirus pandemic.

Campaign Against Living Miserably (CALM)

0800 58 58 58
Provides listening services, information and support for men at risk of suicide, including a web chat.

Community Advice and Listening Line (C.A.L.L.) 

0800 132 737 (helpline)
81066 (text HELP plus your message)
Provides information and support for people experiencing a mental health problem in Wales.


0800 068 41 41
07860 039 967 (text)
Confidential support for under-35s at risk of suicide and others who are concerned about them.

Relay UK
Provides a talk/type relay service for anyone who has difficulty hearing or being understood when speaking over the phone. The cost of making phone calls through this service depends on your telephone service provider.


116 123 (freephone)
[email protected]

Open 24/7 for anyone who needs to talk. You can visit some branches in person. Also offers a Welsh Language Line, available on 0300 123 3011 (7pm–11pm every day).


85258 (text SHOUT)
Text message support service for people in crisis.


0800 0119 100
Listening services, information and support for lesbian, gay, bisexual and transgender communities.


0808 801 0677 (helpline)
0808 801 0811 (studentline)
0808 801 0711 (youthline)
Information, helpline, webchat and online support groups for people with eating disorders, such as anorexia and bulimia. Includes information and an online support group on coronavirus.

Bipolar UK
Information and support for people affected by bipolar disorder, hypomania and mania.

Depression UK
Depression self-help organisation made up of individuals and local groups.

Hearing Voices Network
Information and support for people who hear voices or have other unshared perceptions, including local support groups. Includes information on coping with voices and visions during the coronavirus pandemic

No Panic

0844 967 4848 (helpline)
0330 606 1174 (youth helpline)
Provides a helpline, step-by-step programmes, and support for people with anxiety disorders, including coronavirus coping tips.

OCD Action

0845 390 6232
Information and support for people affected by OCD and hoarding, including online forums and local support groups. Includes coronavirus coping tips.

Provides help and support with relationships, including counselling, telephone counselling and anonymous live chat. 

Under 18? We're here for you too. Visit our coronavirus useful contacts for young people page.

Face-to-face talking therapies and counselling sessions may not be possible at the moment. But some therapists may offer appointments by phone, text or online instead. 

The links below include directories you can search to find a therapist or counsellor to support your mental health.

British Association for Behavioural and Cognitive Psychotherapies (BABCP)
Information about cognitive behavioural therapy and related treatments, including details of accredited therapists.

British Association for Counselling and Psychotherapy (BACP)
Professional body for talking therapy and counselling. Provides information about therapy and a list of accredited therapists.

British Psychological Society
Information about psychology, including a list of chartered psychologists. Includes coronavirus advice for the public and professionals.

Counselling Directory
Online directory of professionally registered counsellors and psychotherapists.

The Help Hub
Provides free, 20 minute therapy sessions online or over the phone if you are isolated because of coronavirus.

Reading Well
A series of self-help books to help you understand and manage your health and wellbeing.

SilverCloud - Space From Covid
Free online self-help programme. Includes suggestions for coping tips and relaxation techniques.

At a Loss
The UK's signposting website for the bereaved. They can help you find bereavement services and counselling. They also have resources on coronavirus pandemic bereavement.

Cruse Bereavement Care

0808 808 1677
Information and support after a bereavement. Includes guidance on dealing with bereavement and grief during coronavirus.

Survivors of Bereavement by Suicide (SOBS)

0300 111 5065
Emotional and practical support for anyone bereaved or affected by suicide.


0808 2000 247
Support, information and advocacy for women and children experiencing violence and abuse.

Respect - Men's Advice Line

0808 801 0327
[email protected]
Confidential advice and support for men experiencing domestic violence and abuse by a current or ex-partner or family member.

Welsh Women's Aid

0808 80 10 800
Information and support for women and children experiencing domestic abuse.

Women's Aid (England)

[email protected]
Information and support for women and children experiencing domestic abuse, including a live chat service.

Victim Support        

0808 168 9111
Provides emotional and practical support for people affected by crime and traumatic events.


0808 808 1111
Information and advice for people with a learning disability, families and carers. Includes easy-read information on coronavirus.


0808 800 3333
Provides practical information and emotional support for disabled people. 

We are Undefeatable
Information and advice to help anyone with a long-term health condition to stay active. Includes specific tips for being active while staying at home.

Future Learn
Offers a range of free and paid for online learning courses.

Open Learn
Offers a range of free and paid for online learning courses.

Games and puzzles

We also have a selection of games and puzzles which you can try if you need a distraction.


Practical guidance and support
UK government information about coronavirus. Includes guidance on testing, restrictions where you live, work, financial and housing support. Also provides support for anyone who is shielding or classed as clinically vulnerable from coronavirus.
Welsh government coronavirus information (also available in Welsh).
Scottish government coronavirus information.

Northern Ireland Direct Government Services
Information about coronavirus for people living in Northern Ireland.


Citizens Advice

Free, confidential information and advice on your rights including with money, housing, legal and other problems, as well as coronavirus advice.

Citizens Advice has different contact details for each part of the UK:

03444 111 444 (Advice line)
03444 111 445 (Text relay)

03444 77 20 20 (Advice line)
03444 111 445 (Text relay)


Northern Ireland
If you live in Northern Ireland, Citizens Advice has some information about where to get advice.

Homeless Link
Membership organisation which hosts an online directory of local homelessness services in England.


Provides free, confidential advice on housing and homelessness, including an online chat and helpline.

Shelter has different web addresses for part of the UK:




Northern Ireland
If you live in Northern Ireland, Shelter recommends Housing Advice NI for information and support on housing.

Advisory Conciliation and Arbitration Service (ACAS)

0300 123 1100
ACAS provides information, advice, training, conciliation and other services for employers and employees to help prevent or resolve workplace problems. Includes coronavirus advice for employees and employers.

Working Families

0300 012 0312
Advice and information for parents and carers about their rights at work, including coronavirus information.

British Red Cross

0808 196 3651
Practical and emotional support for anyone finding it hard to access food and medication, or experiencing loneliness, isolation, depression or bereavement.

Includes information on getting help during the coronavirus pandemic, with support available if you live independently, and if you need to hire a wheelchair.

NHS Volunteer Responders
Support if you are self-isolating or shielding at home and need help with shopping, collecting prescriptions or a friendly chat.

Carers UK

0808 808 7777
Information for anyone who provides care. Includes guidance on what to do if you or someone you care for develops coronavirus symptoms. Also offers information for carers in Wales (English only).

Age UK

Information and support for older people, including advice on coronavirus. 

Age UK has different contact details for each part of the UK:

0800 678 1602

0300 303 44 98

0800 12 44 222

Northern Ireland
0808 808 7575

Support for parents and carers of young people


0808 802 5544 (helpline)  
Parents’ Helpline available by phone and email, to offer advice to parents and carers worried about a child or young person under 25.


0800 068 4141 (helpline) 
07860039967 (text)
If you are concerned that a young person is feeling suicidal, advisers can support you to start a conversation about suicide and explore options of how best to support them.

CAFCASS represents children in family court cases in England.


0808 802 0925 (helpline for single parents)
Support for single parent families so they can live secure, happy and fulfilling lives. Includes information for single parents on coronavirus. 

A free online resource hub of study materials for early years, Key Stage 1, 2, 3 and 4. Includes resources for young people with special educational needs and disabilities, as well as resources for young people who have English as an additional language.

BBC Bitesize 
Learning and revision support for primary, secondary and post-16 groups. Includes new lessons added daily.

Future Learn
For older students, Future Learn has free online courses on a range of subjects. 


0808 800 5000 (helpline for concerns about a child) 
0808 800 5002 (helpline for advice about online safety)
Information, support and advocacy for children experiencing abuse. Includes information and tips about talking to young people about online safety.

The Council for Disabled Children
Information, support and advocacy for children and young people with a disability, their families and carers. Includes resources to provide support and guidance during coronavirus. 

The National Autistic Society

0808 800 4104 (helpline for general advice)
Information, support and advocacy for autistic people and their families across the UK. Includes information on education and school during the coronavirus pandemic


0808 808 1111
Advice and support for people with a learning disability, their families and carers. 

The Scouts 

0345 300 1818
Information for young people and parents and carers on the scouts.

Information for young people and parents and carers on girl guiding.

The National Autistic Society 

0808 800 4104
Information, advice and support for people with autism, families and carers.

Hope Again

0808 808 1677 (helpline)
Information and support for young peoples and families after a bereavement, in English and Welsh.

This information was last updated on 26 April 2021.

This is a mental health emergency – we need your help right now

The coronavirus pandemic is having a huge impact on our mental health. Help us be there for everyone who needs us at this crucial time.

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