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Remote mental health services

During the pandemic, mental health services had to change how they offered support. We need to learn what did and didn't work. So we can make sure everyone gets the support that’s right for them.

Are remote mental health services working?

We surveyed almost 2000 people about their experiences of getting support for their mental health from the NHS by phone or online.

It really worked for some people, but for some of us, it didn't. At times, it could even have a negative impact on our mental health.

"I don't have a space where I feel safe to talk about what I need to, as I am worried other people in the house will hear."

Disadvantages of remote mental health services

We might not have the technology, Wi-Fi or confidence to use services remotely. Even for those of us able to use the technology, using services by phone or online may not work for us.

We might fear being overheard by family members or housemates. Or we might not feel able to connect with someone through a computer screen.

"The online course didn't feel personalised. It felt like I was accessing it in my own time, with very little support or guidance."

What we're campaigning for

At Mind, we've been campaigning for more say over how we're treated for our mental health problems. Now more than ever, people need choice in how they receive these services. Whether face to face, by phone or online, or a combination.

Delivering services by phone or online can't just be seen as a simple answer for overstretched mental health services.

We'll be working with policymakers and service providers to make sure that we all get a choice in how we receive mental health support.

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