"The advisors had little knowledge about mental health and when I asked to see the specialist they had, it became apparent she knew little more than the others. Eventually I started seeing the same person more than once, but at first someone different every time, which was difficult. Basically there was very little understanding about my condition and therefore no personalised support, just all generic support."
"“I had to attend a weekly self-help management course at my local Jobcentre. The course lasted for six weeks and I had to attend or face sanctioning. But it was focussing more on people in pain, people who had bad backs and first aid. It was based on physical health, and I did say a number of times at these meeting that this doesn’t apply to me. I’m not in pain as such, I have a mental health problem."
“My meetings and breakdowns would happen in the middle of an open-plan Jobcentre which is unacceptable. Meetings should be in a private space and they need to be able to offer tissues and even a hot drink if the person is distressed. They need to be able to show that they are on your side!”