Been worried about how you’re feeling for a while? Don’t wait to ask for help – we’re here for you.
Our Infoline provides an information and signposting service. We’re open 9am to 6pm, Monday to Friday (except for bank holidays).
Ask us about:
“I phoned in a very low state of mind and I feel a bit more confident now in dealing with my issues, problems and the situation.”
The Mind infoline is a confidential service. We want you to feel safe when you talk to us. We would only need to share what you tell us with someone if:
We always want to give you as much control as possible. We will explain our policy to you, and tell you if we feel we might need to contact emergency services to help you access support.
Telephone calls are recorded but for training purposes only. If you contact us by phone we will be able to see your phone number, and we might use this if one of the situations listed above comes up. If you prefer to remain completely anonymous you might want to withhold your number before calling.
If you contact us by email we will be able to see your email address and your IP address. Although your email address and IP address are kept confidential, you may prefer to remain completely anonymous by setting up another email account.
Emails, letters and call recordings are stored securely and then deleted after three months for Mind Infoline and seven years for Mind Legal Line.
We keep anonymised details of queries (like age and query topic) to help us develop the service, and raise funds to keep it going.
Phone calls from UK landlines are charged at local rates.
Charges from mobile telephones vary considerably. The charge for your call will depend on your mobile phone provider and the contract that you have with them.
Mind does not get any money from telephone calls.
A relay assistance will either type or repeat the words either of us are using so we can have a conversation.
You can also use the free NGT Lite app.
We can provide an interpreter using Language Line. This service offers translation in over 170 languages.
Remember to ask for the Language Line service when you call.