Using Mind Infoline web chat

This page gives information about contacting the Mind Infoline through webchat.

How do I start a chat session?
When is the chat service open?
Can I get emotional support by chat?
When will you get back to me?
Can you help me in an emergency or crisis? 
Will I be speaking to a real person?
Will I always be speaking to the same person on the team?

How do I start a chat session?

If you’ve been looking at one of the pages about mental health on this website for a minute or so you may see a box pop up on your screen asking if you’d like any further help. You can use this box to chat to a trained advisor who works on Mind’s Infoline service. They will be able to help you with any general questions you have about mental health, and the support and treatment options that might be available to you.

When is the chat service open?

We are open 9am - 6pm, Monday to Friday. We are closed on bank holidays.

Can I get emotional support by chat?

The chat service provides practical information about:
• Different types of mental health problems
• Information on services and support
• Medication and alternative treatments

We can also help you to look for help and support in your own area. If you need emotional support or someone to talk to you can contact the Samaritans 24 hours a day on 116 123 or email [email protected]. For other support options see our page on telephone support. You may also find our online support community Elefriends helpful.

When will you get back to me?

We’ll try to reply within a few minutes.

Can you help me in an emergency or crisis?

If you or someone else needs urgent help, please call 999 or go to your nearest Accident and Emergency department (A&E). See I need urgent help for more information.

Will I be chatting with a real person?

Yes! One of our Infoline advisor team will be chatting with you.

Will I always be speaking to the same person on the team?

If we can, we will try to make sure you're speaking to the same person throughout your chat session. However, this may not always be possible, for example, if there’s been a bit of a break in your conversation.

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