Bluelight Infoline Text For Web

One conversation could change everything

Our research shows that nearly two thirds (63 per cent) of emergency service staff and volunteers had contemplated leaving their job or voluntary role because of stress or poor mental health.

We want to change those numbers. Our confidential Blue Light Infoline provides helpful information on mental health, advice and signposting to local support services. Our trained advisors offer understanding and options for support, to enable you to make informed choices about mental health.

Too many members of the emergency services aren't aware of our confidential Blue Light Infoline. But by seeking support sooner, it could help to prevent any problems from getting worse. That's why we ask every service to promote the Infoline using the six easy steps below. One conversation could change everything for you or someone you care about.

There is lots of help out there. The hardest part is asking for it or accepting it. That help can make all the difference.

About the Blue Light Infoline

The Blue Light Infoline offers confidential, independent and practical support, advice and signposting around mental health and wellbeing. The Infoline is just for emergency service staff, volunteers and their families, to help keep you or those you care about well for work.

Open Monday to Friday, 9am to 6pm, the phone number is charged at local rates. You can also contact us at any time using the email or text details, for a response from one of our dedicated advisors during the Infoline working hours.

We will look for details of help and support in your own area or that is relevant to your emergency service. Unfortunately our advisors are unable to provide counselling themselves through the Infoline.

Call in confidence

Our team provides information on a range of topics including:

  • staying mentally healthy for work
  • types of mental health problems
  • how and where to get help
  • medication and alternative treatments
  • advocacy
  • Post Traumatic Stress Disorder (PTSD)
  • existing emergency service support
  • mental health and the law.

We've supported lots of different people through the Blue Light Infoline, including:

  • A police officer worried about a former colleague who is experiencing anxiety
  • A union official looking into whether a paramedic received adequate support at work after a traumatic incident
  • A member of the fire service who has PTSD and is waiting for a psychiatrist and a diagnosis. They have experienced suicidal thoughts in the past
  • A member of the ambulance service who was off work with depression, as was their partner
  • A member of the police service who may have PTSD and can't get a particular job out of their head. Their partner has experienced depression.

If you're a friend or family member of someone who experiences a mental health problem, I know it must be hard to watch someone you love going through hell. But for the person experiencing the mental health problem, just knowing that they have someone who is there to support them and be there with a kind and caring word when they need it is so important.

Contact us

Our lines are open 9am to 6pm, Monday to Friday (except for bank holidays).

0300 303 5999 (local rates)
[email protected]
Text: 84999

Bluelight Infoline
Unit 9
Cefn Coed Parc
CF15 7QQ

What you can expect

The Blue Light Infoline works in the same way as our existing Infoline and Legal Advice Line and has the same service standards. You can find out more about what you can expect from all of our Infolines when you contact them by clicking on the link below.

Find out more


We have developed a list of frequently asked questions (FAQs) based on many of the calls that our main Infoline has received in the past. The main Mind Infoline get over 30,000 calls a year - our FAQs page answers some of the most common questions and could be of use to you.

To find out more about our text service and how it works, you can also read our text service FAQs.

Six easy steps to raise awareness

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