for better mental health

Call our confidential infoline

Been worried about how you’re feeling for a while? Don’t wait to ask for help – we’re here for you.

Infoline: 0300 123 3393

Email: [email protected]
Text: 86463
Post: Mind Infoline, PO Box 75225, London, E15 9FS

Our Infoline provides an information and signposting service. We’re open 9am to 6pm, Monday to Friday (except for bank holidays).

Ask us about:

  • mental health problems
  • where to get help near you
  • treatment options
  • advocacy services.

Note: We do not provide information on welfare benefits, housing or clinical negligence.

“I phoned in a very low state of mind and I feel a bit more confident now in dealing with my issues, problems and the situation.”

Key information about our helplines

The Mind infoline is a confidential service. We want you to feel safe when you talk to us. We would only need to share what you tell us with someone if:

  • you ask us to get you help because you can’t do this yourself
  • we believe someone else is at risk of serious harm
  • you are under 18 and we think you are at risk of serious harm
  • you are over 18 and have told us your name and where you are, and we think you are at risk of serious harm.

We always want to give you as much control as possible. We will explain our policy to you, and tell you if we feel we might need to contact emergency services to help you access support.

Telephone calls are recorded but for training purposes only. If you contact us by phone we will be able to see your phone number, and we might use this if one of the situations listed above comes up. If you prefer to remain completely anonymous you might want to withhold your number before calling.

If you contact us by email we will be able to see your email address and your IP address. Although your email address and IP address are kept confidential, you may prefer to remain completely anonymous by setting up another email account.

Emails, letters and call recordings are stored securely and then deleted after three months for Mind Infoline and seven years for Mind Legal Line.

We keep anonymised details of queries (like age and query topic) to help us develop the service, and raise funds to keep it going.

Phone calls from UK landlines are charged at local rates.

Charges from mobile telephones vary considerably. The charge for your call will depend on your mobile phone provider and the contract that you have with them.

Mind does not get any money from telephone calls.

Hearing or speech impaired callers

A relay assistance will either type or repeat the words either of us are using so we can have a conversation.

You can also use the free NGT Lite app.

Speaking to us in a different language

We can provide an interpreter using Language Line. This service offers translation in over 170 languages.

Remember to ask for the Language Line service when you call.

If you need mental health information and our helplines are closed, please visit our online mental health A-Z or contact NHS 111.

For a listening ear or just someone to talk to the Samaritans are open 24 hours a day, 7 days a week. You can call them on 116 123 (Freephone) or email [email protected]

Our pages on coping with suicidal feelings, self-harm and crisis services may provide more options.

Share this information

"I wish I had known about the Infoline sooner. Perhaps if I’d got support earlier on, things wouldn’t have been so difficult.”

Read Kirsty's story 

"It is important that when they hear your voice, they feel confident enough to take the next step.”

Read Graham's story. 

What is mental health?

In many ways, mental health is just like physical health: everybody has it and we need to take care of it.

Good mental health means being generally able to think, feel and react in the ways that you need and want to live your life. But if you go through a period of poor mental health you might find the ways you're frequently thinking, feeling or reacting become difficult, or even impossible, to cope with. 

If you’re worried about your mental health, have questions or don’t know where to turn – don’t wait to seek support. Text us now and we’ll get back to you when we’re open, Monday to Friday, 9am to 6pm.

Text us now

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