Customer support and mental health

10:00am - 4:30pm
Mind, 15-19 Broadway, Stratford, London E15 4BQ
This course is suitable for anyone in a frontline role handling enquiries or providing support. Learn how to handle difficult situations with people who may be experiencing mental health problems.
Please note:
We do not issue invoices for this type of training. Bookings must be made online

Useful information

How to find us:

Mind, 15-19 Broadway, Stratford, E15 4BQ

London overground, Docklands Light Railway (DLR), Central Line and Jubilee Line all pull into Stratford or Stratford International Station and are all within 5 minutes walk of the training venue.

Course registration starts at 09:45am with the training starting promptly at 10:00am. 

Do you have dietary and access needs?

If you require any special considerations for dietary or access reasons please ensure you include this in your booking form or inform us directly at [email protected] once you've made your booking.

*Please note, we cannot guarantee to accommodate particular dietary/access requirements unless we are notified in advance.* 


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Course outline



Increase your understanding of mental health problems and how this can impact on your customers, callers or clients and how best to support them. 

Who's it for? 

People whose roles bring them into direct contact with customers and callers either face-to-face, over the phone or online, such as, retail, customer services or support, and call centres.

 What's covered? 

• An overview of mental health problems 

• An outline of what support and treatments are available for mental health problems 

• Demonstration of how to recognise the signs and symptoms of mental health problems 

• A greater understanding of how customers/callers can appear as challenging 

• How to respond to and manage challenging situations sensitively– the structured conversation/call




Mental Health A-Z

Information and advice on a huge range of mental health topics

> Read our A-Z


Helping you to better understand and support people with mental health problems

> Find out more

Special offers

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