13 June 2021
15 June 2021
Permanent (full time)
£36,082 - £41,567 (inclusive of London weighting)
We won’t give up until everyone experiencing a mental health problem gets both support and respect. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.
We have big goals over the next few years.
We’re going to be fighting for mental health in a way we never have before.
Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Will you join us?
If you have experience in managing a busy Supporter Care team, delivering an engaging customer service, you can help us meet our goal of delivering an excellent supporter experience, every time.
We have ambitious plans to deliver a memorable and proactive service to anyone engaging with Mind. Our unrivalled service will support our three-year fundraising objective; increasing the number of supporters donating to us by 33%.
You will need:
Excellent team management skills
Experience of working in a fast paced, customer service team
Experience of highlighting and improving customer service processes
Experience of training and developing individuals and teams
Please view the attached job description for the full list of duties and responsibilities.
The closing date for applications is 23:59 Sunday 13th June.
This position will initially, in line with current and potentially future guidance, be based from home. Post lockdown this role will retain some flexibility but post holders will be expected to be in the office a minimum of two days thereafter (or more, depending on the arrangements of your team)
We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work regardless of race, gender, age, religion, identity and experience.
We are committed to becoming truly anti-racist in everything we do and ensuring that all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.
Our strategy has becoming an anti-racist organisation right at the centre of our work. For more information please visit click on the button below.
For more information and a full person specification, please check on the Job Description button below. To apply, please click on the Apply Now button on the top left of the screen.
If you need us to make any adjustments to our recruitment process, please contact our HR team [email protected] who will be happy to support you.
Our values underpin everything we do. They are:
To get to know us a little better and more information on working at Mind, including our benefits, please click the button below