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Application Deadline
03 January 2022

Interview Date
12 January 2022

Contract type
Permanent

Hours
35

Salary
£33,310 - £38,864 plus London weighting

Location
London

Supporter Relations Senior Officer: Income & Operations

About the role

We won’t give up until everyone experiencing a mental health problem gets both support and respect. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

If you have experience in managing a busy, service delivery team, this might be the role for you.

This role is responsible for ensuring the team achieve accurate banking and reconciliation of all fundraising income.

You will ensure that service level agreements and key performance indicators are met, guaranteeing an excellent service for our internal and external customers.

You will also be responsible for managing relationships with key fulfilment and response handling agencies.

Our Supporter Relations team is key to supporting the wider fundraising department meet its goals.

We have ambitious plans to deliver a memorable and proactive service to anyone engaging with Mind.

Our unrivalled service will support our three-year fundraising objective; increasing the number of supporters donating to us by 33%.

You will need:

• Excellent team management skills

• Experience of working in a fast paced, customer service team

• Experience of highlighting and improving income processing procedures

• Experience of training and developing individuals and teams

Please view the attached job description for the full list of duties and responsibilities.

The closing date for applications is midnight 3rd January 2022.

This position will initially, in line with current and potentially future guidance, be based from home. Post lockdown this role will retain some flexibility but post holders will be expected to be in the office a minimum of two days thereafter (or more, depending on the arrangements of your team)

Equality & Diversity

We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work regardless of race, gender, age, religion, identity and experience.

We are committed to becoming truly anti-racist in everything we do and ensuring that all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Our strategy has becoming an anti-racist organisation right at the centre of our work. For more information please visit click on the button below.

Our Strategy

More details and how to apply

For more information and a full person specification, please check on the Job Description button below. To apply, please click on the Apply Now button on the top left of the screen.

If you need us to make any adjustments to our recruitment process, please contact our HR team [email protected] who will be happy to support you.

Job Description

A little more about Mind

Our goals:

  • Supporting people likely to develop mental health problems, to stay well

  • Empowering people who experience a mental health problem to make informed choices about how they live and recover

  • Ensuring people get the right services and support at the right time to help their recovery and enable them to live with their mental health problem

  • Opening the doors to people with experience of mental health problems participating fully in society

  • Gaining equality of treatment for people who experience both mental health and other forms of discrimination

Our values underpin everything we do. They are:

  • Open: We reach out to anyone who needs us.

  • Together: We're stronger in partnership.

  • Responsive: We listen, we act.

  • Independent: We speak out fearlessly.

  • Unstoppable: We never give up.

To get to know us a little better and more information on working at Mind, including our benefits,  please click the button below

Working for Mind

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