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Application Deadline
19 October 2021

Interview Date
26 October 2021

Contract type
Fixed Term

35 Hours

£27,755 – £32,296 (+ London Weighting)

Stratford, London

Supporter Relations Officer: Income & Operations

About the role

We won’t give up until everyone experiencing a mental health problem gets both support and respect. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

35 Hours – Fixed Term Contract – 31st March 2022

We have big goals over the next few years.

We’re going to be fighting for mental health in a way we never have before.

Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Will you join us?

If you enjoy delivering a fantastic customer service within a fast-paced working environment, you can help us meet our goal of delivering an excellent supporter experience, every time.

We have ambitious plans to deliver a memorable and proactive service to anyone engaging with Mind. Our unrivalled service will support our three-year fundraising objective; increasing the number of supporters donating to us by 33%.

You will be responsible for delivering and supporting accurate banking, thanking and reconciliation of all fundraising income, ensuring that supporters stewarded appropriately and made to feel valued. The role is varied and fast-paced - efficiency, accuracy and teamwork are at heart of this role and it will require someone who is passionate, organised and efficient.

You will also be required to work with the Income & Operations Manager to implement improvement processes to ensure we are delivering an excellent service, every time. You will be supporting our other duties across the fundraising and external relations directorates.

You will need:

  • Experience of providing excellent customer service, including managing and prioritising conflicting priorities

  • Experience of monitoring and reporting on team performance to Service Level Agreements and Key Performance Indicators

  • Experience in using your own initiative to identify problems and apply solutions to improve processes whilst aligning decisions to the organisation’s policies and procedures

  • Experience in implementing actions to successfully improve team performance

  • Experience in accurately processing, coding, thanking and reconciling income, on various platforms and systems

Closing Date: 19th October 2021 at 12 noon

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.

This position will initially, in line with current and potentially future guidance, be based from home. Post lockdown this role will retain some flexibility but post holders will be expected to be in the office a minimum of two days thereafter (or more, depending on the arrangements of your team)

Equality & Diversity

We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work regardless of race, gender, age, religion, identity and experience.

We are committed to becoming truly anti-racist in everything we do and ensuring that all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Our strategy has becoming an anti-racist organisation right at the centre of our work. For more information please visit click on the button below.

Our Strategy

More details and how to apply

For more information and a full person specification, please check on the Job Description button below. To apply, please click on the Apply Now button on the top left of the screen.

If you need us to make any adjustments to our recruitment process, please contact our HR team [email protected] who will be happy to support you.

Job Description

A little more about Mind

Our goals:

  • Supporting people likely to develop mental health problems, to stay well
  • Empowering people who experience a mental health problem to make informed choices about how they live and recover
  • Ensuring people get the right services and support at the right time to help their recovery and enable them to live with their mental health problem
  • Opening the doors to people with experience of mental health problems participating fully in society
  • Gaining equality of treatment for people who experience both mental health and other forms of discrimination

Our values underpin everything we do. They are:

  • Open: We reach out to anyone who needs us.
  • Together: We're stronger in partnership.
  • Responsive: We listen, we act.
  • Independent: We speak out fearlessly.
  • Unstoppable: We never give up.

To get to know us a little better and more information on working at Mind, including our benefits,  please click the button below

Working for Mind

Other ways to get involved

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