Supporter Relations Manager: Income & Operations

About the role

We won’t give up until everyone experiencing a mental health problem gets both support and respect. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

Will you join us?

We are looking for a Manager with experience in donation processing to help us meet our goal of delivering an excellent supporter experience, every time. If you enjoy overseeing a large income processing team with ambitious goals, this is the role for you.

Reporting to the Head of Supporter Relations, you will be responsible for managing the success of the Income and Operations unit, comprised of seven full time members of staff.

You will directly manage a Supporter Relations Senior Officer and a Supporter Relations Officer, both within Income & Operations.

Our unrivalled service will support our three-year fundraising objective; increasing the number of supporters donating to us by 33%.

You will need:

1. Demonstrable experience in developing and progressing operational plans to meet strategic objectives

2. Significant experience of successfully line managing staff including setting objectives, managing performance and staff development

3. Significant experience of delivering and improving a service, including managing and prioritising conflicting strategic priorities

4. Demonstrable experience of managing the entire charity donation handling operation, delivered across multiple sites, using both inhouse and agency fulfilment houses.

5. Experience setting, negotiating and monitoring performance to Service Level Agreements – both for internal teams and individuals as well as with external service providers.

Please view the attached job description/person specification for the full list of duties and responsibilities.

This position will initially, in line with current and potentially future guidance, be based from home. Post lockdown this role will retain some flexibility but post holders will be expected to be in the office a minimum of two days per week thereafter (or more, depending on the arrangements of your team)

Equality & Diversity

We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work regardless of race, gender, age, religion, identity and experience.

We are committed to becoming truly anti-racist in everything we do and ensuring that all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Our strategy has becoming an anti-racist organisation right at the centre of our work. For more information please visit click on the button below.

Our Strategy

More details and how to apply

For more information and a full person specification, please check on the Job Description button below. To apply, please click on the Apply Now button on the top left of the screen.

If you need us to make any adjustments to our recruitment process, please contact our HR team [email protected] who will be happy to support you.

Job Description

A little more about Mind

Our goals:

• Supporting people likely to develop mental health problems, to stay well

• Empowering people who experience a mental health problem to make informed choices about how they live and recover

• Ensuring people get the right services and support at the right time to help their recovery and enable them to live with their mental health problem

• Opening the doors to people with experience of mental health problems participating fully in society

• Gaining equality of treatment for people who experience both mental health and other forms of discrimination

Our values underpin everything we do. They are:

• Open: We reach out to anyone who needs us.

• Together: We're stronger in partnership.

• Responsive: We listen, we act.

• Independent: We speak out fearlessly.

• Unstoppable: We never give up.

To get to know us a little better and more information on working at Mind, including our benefits,  please click the button below

Working for Mind