Supporter Relations Coordinators - Supporter Care

About the role

We won’t give up until everyone experiencing a mental health problem gets both support and respect. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

We are looking for two Supporter Relations Coordinators to join the Data and Supporter Relations team.

If you enjoy delivering a fantastic customer service within a fast-paced working environment, you can help us meet our goal of delivering an excellent supporter experience, every time.

We have ambitious plans to deliver a memorable and proactive service to anyone engaging with Mind. Our unrivalled service will support our three-year fundraising objective; increasing the number of supporters donating to us by 33%.

You will need:

• Experience of and passion for, delivering excellent customer care

• Excellent communication skills by phone, email and post

• Experience of delivering timely and accurate responses

• Experience of managing multiple priorities, within a busy team

Please note that there are two roles being advertised - one is for a permanent contract and the other is for a Fixed-Term Contract until 31 March 2022. You will have a chance in the application to indicate which role you are interested in.

The closing date for applications is 12pm Tuesday 15th June, with interviews to follow the week after

This position will initially, in line with current and potentially future guidance, be based from home. Post lockdown this role will retain some flexibility but post holders will be expected to be in the office a minimum of two days thereafter (or more, depending on the arrangements of your team)

Equality & Diversity

We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work regardless of race, gender, age, religion, identity and experience.

We are committed to becoming truly anti-racist in everything we do and ensuring that all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Our strategy has becoming an anti-racist organisation right at the centre of our work. For more information please visit click on the button below.

Our Strategy

More details and how to apply

For more information and a full person specification, please check on the Job Description button below. To apply, please click on the Apply Now button on the top left of the screen.

If you need us to make any adjustments to our recruitment process, please contact our HR team [email protected] who will be happy to support you.

Job Description

A little more about Mind

Our goals:

• Supporting people likely to develop mental health problems, to stay well
• Empowering people who experience a mental health problem to make informed choices about how they live and recover
• Ensuring people get the right services and support at the right time to help their recovery and enable them to live with their mental health problem
• Opening the doors to people with experience of mental health problems participating fully in society
• Gaining equality of treatment for people who experience both mental health and other forms of discrimination

Our values underpin everything we do. They are:

• Open: We reach out to anyone who needs us.
• Together: We're stronger in partnership.
• Responsive: We listen, we act.
• Independent: We speak out fearlessly.
• Unstoppable: We never give up.

To get to know us a little better and more information on working at Mind, including our benefits,  please click the button below

Working for Mind