Get help now Make a donation

Contract type

1 x 16hrs and 1 x 24hrs per week

£11.51 per hour


Springfield Mind - Telephone Triage Practitioner - Nights (Mental Health)

About the role

The Telephone Triage Practitioner will manage calls from individuals who are experiencing a high level of mental health distress, their families and professionals.

The role will work in close partnership with the NHS Crisis Team acting as a link between individual, professional and other services by ensuring continuity of support by delivering an efficient and effective person-centred service.

The Practitioner role will navigate the individuals through defined pathways to enable delivery of the right help at the right time with the right outcome. In addition the practitioner will be expected to undertake administrative duties.

The Telephone Triage Night service is delivered in unsociable hours covering Monday – Sunday 52 weeks per year between times of 5pm and 9am. These are broken down into shift patterns of no more than 8hrs per shift.

How to apply

If you feel this position is right for you complete a full application pack by downloading Application form, Equality Monitoring Form and Job Description from our website: 
Please return application to [email protected]

Closing Date: Job advert will close once the position is filled.
Interview Date: Interviews will be arranged as qualifying applications are received.

Other ways to get involved

arrow_upwardBack to Top