14 March 2021
35 hours per week
Flexible or part-time working considered
£32,772 - £38,257
+ £3,310 London Weighting
Mind Head Office
15-19 Broadway, Stratford, London E15 4BQ
Permanent – 35 Hours per week
It’s a powerful thing to connect with other people over shared experiences. With coronavirus impacting our lives in so many ways, now more than ever, people are turning to the online world to form connections, find comfort and seek information and support.
Since 2013, mind’s online community Side by Side (previously Elefriends) has provided a safe, anonymous and supportive online space for people to talk about their mental health.
Peer support is a key strategic focus for mind, and as part of our 2021-24 strategy, this national service will play a crucial role in supporting the thousands of people who turn to us for information and support each year.
Reporting to the digital programme manager, you will support the day-to-day delivery of mind’s online community, ensuring that our team of 20+ moderators feel engaged, and confident in moderating a very busy and at times challenging online community.
You will lead on the training and development of our moderation team, ensuring that we provide the highest standards of moderation for our community members, creating a safe and supportive online space to allow mental health peer support to thrive.
You’ll play a key role in ensuring that the quality of the service continues to meet the highest standards and is shaped in line with feedback from key delivery partners, moderators, and most importantly, our community members.
If you have a passion for online communities and you believe in the value that these safe spaces can bring, then we’d love to hear from you!
This position will initially, in line with current government guidance be based from home, with an expectation of being home based for the next six months or until updated government guidelines are published. However, if / when government guidelines change the role may then revert to being office based, whilst retaining some flexible working options.
Closing date: 14th March 2021
For the full job description and to apply, please click on the Apply button on the left
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application