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Application Deadline
21 February 2022

Interview Date
03 March 2022

MQM Services Reviewer

About the role

Job Title: MQM Services Reviewer

Salary: Paid role £920 per MQM review

30 hours per review

Homebased with travel to various locations

Applications are now open for people who have recent experience of using local Mind or other mental health services, to become Mind Quality Mark Services Reviewers.

The Mind Quality Mark (MQM) is the quality framework for Mind. The overall aim of MQM is to support local Minds to be as sustainable, effective and influential as possible, providing a framework for self-improvement in the interests of the communities they serve. Mind’s ambition is to become a truly anti-racist organisation. We focus on Equality and Diversity through the MQM process to support local Mind in their commitment towards achieving this aim.

MQM sets out the baseline of best practice and legal compliance in all areas of a local Mind’s governance and activities.  It details the hallmarks of a well-run, sustainable organisation that can make a real impact on the lives of people experiencing or at risk of experiencing mental health problems.

MQM is designed to be used as an organisational development framework. As well as ensuring that everything is up to date, MQM provides the impetus for continual improvement, growth and organisational ambition.

All local Minds undergo a review against the MQM at least every 3 years.  The review is based on a self-assessment and 58 supporting documents. An MQM review team is allocated to each review.  The team undertakes a review of the self-assessment and supporting documentation along with interviews with a range of people form the local Mind and a visit.  The interviews are normally conducted by a blend of Zoom meetings and face-to-face.  The team write a report detailing the findings of the review, identifying which standards are met and where further work is needed.  The report highlights areas of good practice and the review team also identifies any areas of excellence to nominate for a Mind Network Excellence Award.

The MQM Services Reviewer will focus on the MQM standards relating to service equality and effectiveness, service user experience and engagement, equality and diversity and tackling stigma and discrimination. There is also the expectation that MQM Services Reviewers will take on areas outside of the above based on their experience and interests.

Shortlisted applicants will be invited for an informal chat via Zoom and successful applicants will need to be able to participate in on line training for the role, which will be delivered in March 2022. Successful applicants will join a pool from which teams of reviewers will be drawn for each MQM review.  Whilst Mind will endeavour to provide all reviewers with a variety of reviews, there is no commitment to provide a contracted number of reviews. Previously MQM reviews have completed an average of 3 reviews per year.

To find out more about the payments for reviews, training provided and the commitment required for the roles please see the MQM Services Reviewer role description.

“I’ve found the role of Services Peer Reviewer an incredibly positive and personally enabling challenge over the years. It’s been so good for my confidence and helped me develop skills and qualities I knew I had, whilst also helping me learn new things and gain new insights. I love the way decision making is, as far as possible, a shared process and product of the three reviewers working together on a local Mind’s MQM Review. I feel valued and perhaps the best moment I can describe is when one of the other reviewers (either Lead or Staff), suddenly says to me “And what do you think?” It feels like a question between peers and there is nothing tokenistic about it. I value all the professional expertise and personal wisdom I have been able to observe through working with a variety of different team members over the years. I love my work as a Services Reviewer and what I can thereby contribute to the wider work of Mind.”

We are keen to increase the diversity of our reviewer pool so welcome all applicants . If you enjoy working as part of a small team and are interested in increasing the impact and reach of the Mind federation through the continual improvement of the local Mind network, please complete an application today.

If you would like to learn more about the role before applying please email [email protected] or call 07920365829 to express your interest in attending a short question and answer webinar about the role and the Mind Quality Mark. The webinar for new applicants will take place on the 7th of February 2022 at 12:00pm.

We are committed to ensuring this is accessible for all. Please let us know if you need any reasonable adjustments to access the webinar or if you find the application form is not accessible for you we can provide this in a different format.

Closing date: 21st February 2022 12:00pm

To apply please send your completed application form, below, to [email protected]

Mind is an equal opportunities employer. We want to truly reflect the diverse backgrounds and experiences of the people we exist to support. Mind is committed to equality of opportunity, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships

Equality & Diversity

We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work regardless of race, gender, age, religion, identity and experience.

We are committed to becoming truly anti-racist in everything we do and ensuring that all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Our strategy has becoming an anti-racist organisation right at the centre of our work. For more information please visit click on the button below.

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