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Application Deadline
12 July 2021

Interview Date
16 July 2021

Contract type
Fixed term

30 Hours in total

Paid role £920 per MQM review, plus travel, accommodation and out of pocket expenses.

Home based with travel to various locations

MQM Network Reviewer

About the role

We won’t give up until everyone experiencing a mental health problem gets both support and respect. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

 Applications are now open for CEOs, senior managers, and experienced trustees of local Minds to become Mind Quality Mark Network Reviewers.

The Mind Quality Mark (MQM) is the quality framework for Mind. The overall aim of MQM is to support local Minds to be as sustainable, effective and influential as possible, providing a framework for self-improvement in the interests of the communities they serve. Mind’s ambition is to become a truly anti-racist organisation. We focus on Equality and Diversity through the MQM process to support local Mind in their commitment towards achieving this aim.

MQM sets out the baseline of best practice and legal compliance in all areas of a local Mind’s governance and activities.  It details the hallmarks of a well-run, sustainable organisation that can make a real impact on the lives of people experiencing or at risk of experiencing mental health problems.

MQM is designed to be used as an organisational development framework. As well as ensuring that everything is up to date, MQM provides the impetus for continual improvement, growth and organisational ambition.

All local Minds undergo a review against the MQM at least every 3 years.  The review is based on a self-assessment and 58 supporting documents. An MQM review team is allocated to each review.  The team undertakes a review of the self-assessment and supporting documentation along with interviews with a range of people from the local Mind and a visit.  The interviews are normally conducted by a blend of Zoom meetings and face-to-face.  The team write a report detailing the findings of the review, identifying which standards are met and where further work is needed.  The report highlights areas of good practice and the review team also identifies any areas of excellence to nominate for a Mind Network Excellence Award.

The MQM Network Reviewer focusses on the MQM standards relating to leadership, sustainability and growth, partnership working, and finance. There is also the expectation that MQM Network Reviewers will take on areas outside of the above based on their experience and interests.

Applicants will need to be able to participate in on line training for the role, which will be delivered in July and August 2021. There will be an element of assessment during the training. Successful applicants will join a pool from which teams of reviewers will be drawn for each MQM review.  Whilst Mind will endeavour to provide all reviewers with a variety of reviews, there is no commitment to provide a contracted number of reviews. Previously MQM reviewers have completed an average of 3 reviews per year.

To find out more about the payments for reviews, training provided and the commitment required for the roles please see the MQM Network Reviewer role description.

"On visits I really enjoy highlighting examples of the amazing care and services provided by the Local Minds. It is really important to me to have time to talk with service users and use the MQM review as an avenue to give their feedback and be heard at a more formal level. I love that the MQM celebrates and shares great practice. I also value that my feedback can help Local Minds who have questions or difficulties to voice these and gain support."

We are keen to increase the diversity of our reviewer pool so welcome all applicants . If you enjoy working as part of a small team and are interested in increasing the impact and reach of the Mind federation through the continual improvement of the local Mind network, please complete an application today.

If you would like to learn more about the role before applying please email [email protected] or call 07920365829 to express your interest in attending a short question and answer webinar about the role and the Mind Quality Mark. The webinar for new applicants will take place on the 28th of June 2021.

We are committed to ensuring this is accessible for all, so the webinar will include closed captioning, and questions will be read out. Please let us know if you need any other reasonable adjustments to access the webinar or if you find the application form is not accessible for you we can provide this in a different format.

This position will initially, in line with current and potentially future guidance, be based from home. Post lockdown this role will retain some flexibility but post holders will be expected to be in the office a minimum of two days thereafter (or more, depending on the arrangements of your team)

Equality & Diversity

We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work regardless of race, gender, age, religion, identity and experience.

We are committed to becoming truly anti-racist in everything we do and ensuring that all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Our strategy has becoming an anti-racist organisation right at the centre of our work. For more information please visit click on the button below.

Our Strategy

More details and how to apply

For more information and a full person specification, please click on the Job Description button below. To apply, please use the link for the relevant application form and email the completed form to [email protected].

MQM Existing Network Reviewer Application  

MQM New Network Reviewer Application 

If you need us to make any adjustments to our recruitment process, please contact our HR team at [email protected] who will be happy to support you.

Job Description

A little more about Mind

Our goals:

  • Supporting people likely to develop mental health problems, to stay well
  • Empowering people who experience a mental health problem to make informed choices about how they live and recover
  • Ensuring people get the right services and support at the right time to help their recovery and enable them to live with their mental health problem
  • Opening the doors to people with experience of mental health problems participating fully in society
  • Gaining equality of treatment for people who experience both mental health and other forms of discrimination

Our values underpin everything we do. They are:

  • Open: We reach out to anyone who needs us.
  • Together: We're stronger in partnership.
  • Responsive: We listen, we act.
  • Independent: We speak out fearlessly.
  • Unstoppable: We never give up.

To get to know us a little better and more information on working at Mind, including our benefits,  please click the button below

Working for Mind

Other ways to get involved

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