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Application Deadline
04 July 2022

Contract type
Candidates need to be able to commit to at least 12 months volunteering 4-8 hours a week

4 or 8 hours per week.
Helpline opening hours 9am and 5pm Monday – Friday, except public holidays.

Harrow, London, HA1

Mind in Harrow - Information Helpline & SWISH Support Volunteer​

About the role

We are looking for Helpline Volunteers to support the provision Mind in Harrow’s Mental Health Information Service, in partnership with the Support & Wellbeing Information Service Harrow (SWISH).

Key duties:

  • Answer the phone and respond to callers ringing the Information helpline
  • To provide support (listening ear) to callers
  • To provide signposting options on the phone, via email or post to callers on local and national services relating to mental health problems
  • To uphold the confidentiality policy of the service
  • To keep relevant records of calls and fulfil required administration procedures in line with Mind in Harrow policy
  • To conduct an initial risk assessment of callers, as appropriate, and refer to Senior Duty Cover to support any person potentially at risk.


    • Living within the London Borough of Harrow or 30 mins commute
    • Able to provide two satisfactory references and Enhanced DBS application with documentation
    • Ability to listen
    • Possess a non-judgmental attitude and have capacity to learn and self-reflect
    • Some prior understanding of mental health would be desirable
    • Ability to support people from diverse cultural backgrounds
    • Ability to use Word, email, internet and Zoom to a sufficient standard
    • Willing to commit a minimum of four hours per week for a period of 1 year
    • Reliable, flexible, empathetic

Training provided

Applicants must complete a 4-day volunteer training course, run by Mind in Harrow.  The dates of the next course are:
11th July
13th July
15th July
18th July 2022

How to apply

If you wish to discuss this role with a member of the team or apply for this position, you can visit our website:

Email: [email protected] or Tel: 020 8426 0929

Applicants should be available for an interview over video-link during the week commencing 4th July.   Some of the training course sessions will be online and others will be in-person

Other ways to get involved

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