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Application Deadline
21 February 2021

Contract type

35 hours per week

£30,596 (including £3,310 London Weighting)

Mind Head Office (Homeworking during the COVID-19 pandemic)
15-19 Broadway, Stratford, London E15 4BQ

Information Officer

About the role

We’re looking for a mental health information officer to join an established and passionate team.

Who we need:

You’ll need to have extensive knowledge of mental health; including diagnoses, treatments and support options, as well as a strong grasp on the different models of mental health and how to ensure that information is inclusive of a broad range of perspectives.

Additionally, you’ll have demonstrable knowledge in at least one of the following:

  • The health and social care system
  • Talking therapies
  • Psychiatric medication
  • Psychology or psychiatry
  • The mental health treatment survivor movement

You also need to have experience in writing health information for the general public that is useful, accessible and clear.The information team researches, writes and shares mental health information in many ways, but a big part of this role is translating information from different data sources into empathetic and empowering information content for people with lived experience of mental health problems. And whilst we need you to be able to use clinical and academic studies in your research and background work, at Mind we place equal value on the lived experiences of people with mental health problems as an evidence source.So being able to respectfully and thoughtfully engage with lived experience research is part of the job.

All our digital information content is PIF tick accredited, and more than that, millions of people in England and Wales rely on our brand to provide reliable, trustworthy and helpful mental health information.So you’ll need to be capable of ensuring quality and working to evidence what you produce.

About this role

You’ll work with a team of information officers to make sure every piece of mental health information content we produce serves user needs.That means ensuring our content is current, accurate, balanced, includes everybody, and -above all- reflects and values the lived experiences of people with mental health problems.

You’ll also provide an internal service of mental health information expertise to the rest of Mind, answering questions, providing training, supporting teams to deliver their work accurately and framed around what Mind believes about mental health.This includes providing quality monitoring and support to our helplines provider, and advice to our online peer support service team.

All of this means that sometimes our work can have hard deadlines or that priorities can change.Being able to manage your time, and flex between working autonomously and collaboratively is expected.Being flexible, adaptable, and enthusiastic about change and trying new things will help you succeed in this role.

We’re exploring content design methodology and agile workflows at the moment and we’re particularly keen to hear from candidates who have already worked in these environments, or have a strong grasp of the principles of content design.This role is most comparable with the SME content design role, with some overlap with a Content Designer.But any insight you can bring into our team from previous work will likely be beneficial.

About the team

We’re a warm and friendly bunch, serious about our work and passionate about supporting one another.Our team culture is supportive and inclusive, and we take every opportunity to have a bit of light-hearted fun.Team wellbeing activities during monthly meetings are a standing agenda item, and part of our induction process at Mind is that each of us makes time to meet a new joiner one on one for a casual intro chat.Vacancies within our team are comparatively rare for these and so many other reasons, and we’re excited to welcome a new person into our fold.

Closing date: 21st February 2021

This position will initially, in line with current government guidance be based from home, with an expectation of being home based for the next six months or until updated government guidelines are published. However, if / when government guidelines change the role may then revert to being office based, whilst retaining some flexible working options.

How to apply

To apply, please click on the Apply Now button to the left. The job description can be found via the Apply Now button or via the Job Description button below

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.

Mind is an equal opportunities employer.

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.


Job Description

Working for Mind

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